Software help archive

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No ".als" as record source in scratch live, no bridge capability

Product
Scratch Live
Version
2.1.1
Hardware
Rane TTM 57SL
Computer
Mac
OS
Platform
-
djflashnyc 10:13 PM - 23 September, 2010
Product: scratchlive
Version: 2.1.1
Hardware: rane-ttm57sl
Computer: mac
OS Version: 10.6.4
---

I updated ableton live, and ssl yesterday, i authorized ableton opened it closed restarted, then opened SSL to make a mixtape set. i tried to select ".als" as a record source and the option isnt there.
Serato, Forum Moderator
Michael R 11:07 PM - 23 September, 2010
Hi djflashnyc,

If you open both programs together do you see the Ableton tab in Scratch Live? To have the .als option available you need to have opened The Bridge at least once, then the option will be there :)
11:29 PM, 23 Sep 2010
djflashnyc attached a file: Screen shot 2010-09-23 at 7.29.07 PM.png
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11:30 PM, 23 Sep 2010
djflashnyc attached a file: Screen shot 2010-09-23 at 7.25.39 PM.png
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11:30 PM, 23 Sep 2010
djflashnyc attached a file: Screen shot 2010-09-23 at 7.26.11 PM.png
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djflashnyc 11:32 PM - 23 September, 2010
still nothing ive attached screen shots
djflashnyc 11:32 PM - 23 September, 2010
still nothing ive attached screen shots
Serato, Forum Moderator
Michael R 11:56 PM - 23 September, 2010
Just to confirm, have you done the following:

Quote:
To register The Bridge:
• Start Scratch Live with your Rane hardware connected.
• With Scratch Live still open, start Ableton Live.
• Ableton Live will then prompt you with a pop up box asking you to register online.
djflashnyc 12:09 AM - 24 September, 2010
yes ive done exactly that and still nothing
Serato, Forum Moderator
Michael R 4:01 AM - 24 September, 2010
Can you please tell me which version and build of Ableton Live you are using? You can find this by going to Live -> About Live.
djflashnyc 6:51 AM - 24 September, 2010
it just says live 8.2 and my serial # no build
djdannyd 2:33 PM - 24 September, 2010
Quote:
it just says live 8.2 and my serial # no build


Also, are you in fact using 2.1.1? Verify on the set up menu.
djflashnyc 5:48 PM - 24 September, 2010
yeah, i am thats why i attached screen shots for them to look at
Serato, Forum Moderator
Michael R 11:29 PM - 26 September, 2010
Hey djflashnyc,

If you open Scratch Live, open the Setup Screen and go to the Plugins tab do you have the "Enable The Bridge" option checked?
Serato, Forum Moderator
Michael R 1:27 AM - 29 September, 2010
Hey djflashnyc,

Are you still having this problem? If not, did my last suggestion help?

Thanks.
7:09 PM, 29 Sep 2010
djflashnyc attached a file: Screen shot 2010-09-29 at 3.08.21 PM.png
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djflashnyc 7:09 PM - 29 September, 2010
yes im still having the issue here's another screenshot
Serato, Forum Moderator
Michael R 9:28 PM - 29 September, 2010
Very strange. To go back to the start:

Quote:
I updated ableton live, and ssl yesterday, i authorized ableton opened it closed restarted

Were you prompted to register your copy Ableton Live online? Did you do so?

Sorry to keep asking these similar questions but from all accounts you've done everything right, so you should be able to see The Bridge!
djflashnyc 1:13 AM - 30 September, 2010
as soon as i upgraded ableton it connected to the server and authorized. i kept ssl 2.0 installed and i renamed the new version "ScratchLive_2.1_" i renamed the old one "ScratchLive_2.0_"
djdannyd 2:03 AM - 30 September, 2010
You need 2.1.1 not 2.1
Serato, Forum Moderator
Michael R 2:34 AM - 30 September, 2010
Are you using Ableton Live/Suite 8.2? The Bridge is not supported by Ableton Live Lite, Ableton Live Intro, Ableton Live Akai Professional APC edition and Ableton Live Launchpad edition, so if you're running one of these versions it won't work.

Quote:
You need 2.1.1 not 2.1

Yep he's definitely running 2.1.1 :)
2:43 AM, 30 Sep 2010
Discussion moved to The Bridge Help
djflashnyc 4:07 AM - 30 September, 2010
im definetly running 2.1.1 if you were a serato tech you could see my screenshots... Michael to answer your question, yes i am running live suite 8.2 do you suggest i re-install from scratch on both? ive already tried it with ableton and no luck
djdannyd 4:11 AM - 30 September, 2010
Quote:
as soon as i upgraded ableton it connected to the server and authorized. i kept ssl 2.0 installed and i renamed the new version "ScratchLive_2.1_" i renamed the old one "ScratchLive_2.0_"

cool my bad, you did not mentioned 2.1.1 on the quote above, I'm def not a serato support tech. Therefore cannot the the picture, just went by what you said.
Serato, Forum Moderator
Michael R 2:08 AM - 5 October, 2010
Hey djflashnyc,

Did you try reinstalling both programs in the end? Any luck?
Dj.B1n4ry 4:35 AM - 5 October, 2010
im having the same issue it just doesn't show up with neither my sl1 or sl3
Dj.B1n4ry 4:38 AM - 5 October, 2010
im running ableton 8.2 and serato 2.1 and when i open ableton then serato it says serato pc error failed to establish a incoming path it does it with both my sl1 and sl3
Dj.B1n4ry 4:41 AM - 5 October, 2010
Quote:
Hey djflashnyc,

If you open Scratch Live, open the Setup Screen and go to the Plugins tab do you have the "Enable The Bridge" option checked?



i dont even see that option and im running 2.1.1(21122)
4:42 AM, 5 Oct 2010
Dj.B1n4ry attached a file: the bridge.jpg
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4:44 AM, 5 Oct 2010
Dj.B1n4ry attached a file: the bridge2.jpg
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Serato, Forum Moderator
Michael R 11:14 PM - 6 October, 2010
Hi Dj.B1n4ry,

Can you please give me the specs of your computer (including OS)? Do you have Video-SL installed on this computer?

Quote:
when i open ableton then serato it says serato pc error failed to establish a incoming path it does it with both my sl1 and sl3

I'm afraid I'm not sure what this error message means, I'll check in with the Ableton guys and see what they say :)
Serato, Forum Moderator
Nick M 8:51 PM - 12 October, 2010
How are you getting on Dj.B1n4ry?
We have been in touch with Ableton, and they are keen to get in touch with you directly.
Would you be able to email them at support@ableton.com and then reference this forum thread?

Sorry it's a little bit of a round about way of doing things - this problem is just a little tricky for us Serato guys!
Ableton, Support
jesseterry 10:10 PM - 14 October, 2010
Hi DJ.B1n4ry,
Can you possible send me your log file? Here's how to create a LivePack for me with your log file in it:
www.ableton.com

We'll get to the bottom of this yet...
Jesse
Serato, Forum Moderator
Michael R 2:46 AM - 15 October, 2010
Hey djflashnyc,

How are you going? Did reinstalling help with your issue?
Phonik 10:27 AM - 13 November, 2010
PLEASE HELP I AM HAVING THE SAME ISSUE:

I JUST ORDERD MY SIXTY EIGHT FROM THE U.S FOR $2500
I BOUGHT ABLETON LIVE 8.2 FOR $449

JUST SO I COULD USE BRIDGE MIXTAPE

WHEN I WAS WAITING FOR MY SIXTY EIGHT I TRIED THE LIVE 8.2 TRIAL WITH MY SL3, IT WORKED FINE AND .ALS APPEARD IN THE RECORD INPUT SELECTION

THEN WHEN I GOT MY RANE IT ASKED ME TO UPGRADE TO 2.1.1 SO I DID, IT ALSO ASKED ME TO UPGRADE THE SIXTYEIGHTS FIRMWARE TO V.1.13

NOW MY SERATO INPUT SELECTION I CAN CHOOSE:
1 PRE
2 PRE
3 PRE
4 PRE
INSERT
MIC 1
MIC 2
MIX

AND THERE IS NO OPTION FOR .ALS

ALSO THERE IS NO BRIDGE OPTION IN THE SERATO PLUG INS THE ONLY PLUGINS I HAVE THERE ARE:
SP-6
DJ-FX
SL3 AUX DECK
SERATO PLAYIST

SOMEONE PLEASE HELP

REGARDS LUCAS BAR

GC SELECTOR - AU.DIO@LIVE.COM
Phonik 10:57 AM - 14 November, 2010
hey guys i figured something out bridge works only with 4gb Ram

Duh haha

so if ur trying to use bridge with only 2gb ram it wont show up..

i had all the same symptoms i then put 4gb ram in and its fine now
djdannyd 5:22 PM - 14 November, 2010
i have 3 gb and it only shows half of the bridge
nik39 7:29 PM - 14 November, 2010
*raising eyebrows*

Whut?
Serato, Forum Moderator
Michael R 3:36 AM - 16 November, 2010
Hi Phonik,

The minimum specs for running The Bridge are 4GB RAM, however it's surprising that The Bridge wouldn't show for you at all. Glad to hear you got it working though :)
Phonik 9:31 AM - 21 November, 2010
nope i now hav 4gb of ram and it still is not working i started my own page here serato.com