I am having the same issue with SL 2.0. Whenever I close it, I get Out of Memory Message, and then I have to use TM to kill SL. It also happened to me in the middle of play when I tried to use effects, the message popped out. Scary! I just clicked OK, and SL continued working normally.

It never happened to me before upgrading to SL 2.0.

SL v2.0.0
Windows Vista Home Premium (32 bit)
Intel Core 2 Duo, T8100 @ 2.10 GHz
3 GB RAM

Could this be the solution?
support.microsoft.com

But I really worry about it because it didn't occur in previous versions of SSL.

Hey guys,

You may need to increase the amount of virtual memory that you are using. Please take a look at these articles which explain how to do this and let me know if it helps:

Windows XP -> www.delete-computer-history.com
Windows Vista -> windows.microsoft.com

This started happening to me starting with 2.0.

1) I analyzed some files without a problem.
2) I closed the app, I received an Out of Memory error.
3) I looked at Task Manager, the memory usage was relatively low. It was about 400MB and didn't move. On 1.9.2, I would see mem usage increase up to 600-800MB during the appclose. It didn't appear that my laptop was out of memory since I could easily use any other app.
4) I restarted the app without a reboot, the files I analyzed didn't update in the database.

I stopped using 2.0 until we figure this out.


I have about 200GB free on an external 1TB drive and 50% free on my C drive.

Over the last few months, I upgraded RAM from 2GB to 5 GB. My paging file was set to 4GB and I never increased it. There was no issue with 1.9.2 though.

I took your advice and increased the paging file to 6GB today. We will see what happens with the Out of Memory.

Hi djtracyg,

We have made changes to the handling of the database in 2.0 so it could conceivably use more memory. Does this happen everytime you use 2.0? If so, when you go back to 1.9.2 does this issue stop happening? Please let me know if increasing your virtual memory helps.

I went back to 1.9.2 and analyzed 2000 MP3 (mostly 320kbps) without a problem prior to any virtual memory changes.

I didn't happen every time I closed the app that I recall. It only happened after I analyzed files and then closed. it is like it ran out of memory trying to compact or index the database once the analyze was finished.

In the sequence, I imported a few hundred MP3 files and then analyzed - all of this was to a external 1TB HD with about 20% free space. The analyze worked to completion and I looked around the database for a bit. I never had the SL1 box hooked up. I didn't play any songs using the SL player. I used control+o and used Windows Media to preview a few tracks.
There are only maybe 300 tracks in the history as well.

I've been playing around with Virtual Memory and Page File as Mr. Michael suggested providing those Microsoft articles. First I've tried the suggested sizes for Initial and Maximum and it didn't work as well. Then I have tried different sizes, the last one I'm trying out is Initial Size 5500 MB, and Maximum Size 7000 MB. I still face the same problem.

My music database is 2 Buffalo 500GB External Hard Disks.

It occurs in the moment when SSL is about to close. I am following the RAM stats in that moment: it jumps for about 200 MB increase in memory usage. I have attached the screenshot.

This problems occurs whether SSL 1 box is connected or not.

I have 3 gigs this week, so I guess I will go back to 1.9.2. until there is a solution for this one.

Hey guys,

So increasing the amount of virtual memory didn't help? That's a bummer :(

Are you able to attach all your database V2 files to this thread for us to take a look at? You'll find these in the Music -> ScratchLIVE folder on your system drive and in the _ScratchLIVE_ folder in the root directory of any external hard drives or partitions that you have music on.

Thanks.

Has anyone found a resolution to this problem??

Not yet! I'm hoping to get the database V2 files so we can try to replicate the issue here.

Happening to me three! Only when closing the program!

Hi wadewest,

Did you try this suggestion?:

i am also having this problem with ITCH... but the lockup happens when loading crates right after application start. hangs then force close because of Out of Memory notice.

i already increased virtual memory paging file on main partition and added one on the secondary partition, internal drive..

i am dealing with a library over 500gb in size, fir the first time that large, and also on a new drive... its really making everything difficult. I havent had any luck saving my database v2 file with all of the files found... its hung up every time. wether it be during find lost files or the save upon close after finding all lost files, or at other times.. seems to be just too much for ITCH to handle...

I used SL2 to do the relocate lost files as well... and that worked. then when opening ITCH, it got through most of the scan of ID3 tags, then hung up and i had to close. Then i started getting the Out of Memory notice while trying to load crates.

update... just deleted both database v2 files, on music location and it my music folder.

it is reading tags now.... we'll see if it gets all the way through... I will report back in a couple hours. :)

ok latest update::

it seems to crash and then give the out of memory error after either scanning a Whitelabel file with the db deleted, or reading the crate where my whitelabel files are.

btw, my system is windows 7 64 bit

Above attached are my V2 files from 2 external 500GB Buffalo Hard Disks, + one V2 file from my computer serato database.

I hope this will help Mr. Michael :)

At the moment im back to 1.9.2., which is working totally fine, as usual.

I hope I can get to use 2.0 soon!!

I am with Fettrix on this... Gonna back to 1.9.2, had a full serato crash in the middle of a set last night... Dead air until I could reboot.... Total disaster!!

Got the out of memory error, system locked, then serato shut itself down.....

Attaching my db file for review....

we gotta get this sorted out... its affecting me with ITCH also...

it really seems to be whitelabel files doing the damage for me...

jladd, did it crash when you loaded a wl mp3?

deleted all whitelabel files from my library... tags scanning beautifully... going to re-add the files after the rescan is done.

seems removing the whitelabel files worked... everything is running beautifully.

now to add them back in...

ok... so i narrowed my crashes down to 4 whitelabel files...

Matisse - Better Than Her (Jason Nevins Hybrid Extended).wl
Taio Cruz - Break Your Heart feat. Ludacris - Wideboys Dub.wl
Taio Cruz - Break Your Heart feat. Ludacris - Wideboys Club.wl
Taio Cruz - Break Your Heart feat. Ludacris - Mixin' Marc and Tony Svejda Club.wl
i will attempt to attach a zip file of these 4... for your testing.

no wl loaded...

thanks dave

sorry thought my problem was the same as yours.

Hey DJdaveZ,

It does sound like you issue is different, especially as it's in ITCH not Scratch Live. Can you please start a new help thread? Thanks :)

Hey Michael,

Is this an isolated problem??? Have we made it any further on this??

I downgraded to 1.9.2, and do not have any problems at all. So it has to be something to do with the 2.0 release. I am holding off on upgrading until a solution is found.

Please let me know if there is any other information that I can provide you with that would help solve this issue. Thanks.

Hey jladd276,

Yes this does seem to be a problem not experienced by many users. Can you tell me, when you were using 2.0 did you have any of the album artwork library views turned on?

Hey Michael,

did you have any luck with the V2 files I have uploaded? Is there any solution on this?

I'm still on 1.9.2, looking forward to use 2.0 soon!

Hey fettrix_dj,

We've taken a look at them but nothing seems to be amiss there. When you were using 2.0 did you have any of the album artwork library views turned on?

Yes, album artwork was on...

no, show album artwork in settings is turned off... =/

Hey jladd276,


Can you try turning any album art views off (try using the simple list mode) and see if you still get the "out of memory" issue when you start Scratch Live?

Hey fettrix_dj,


Do you have of the Album Art Library View modes turned on using the buttons below the library itself (on the main screen, next to the "create new crate" button)?

Michael,

no, I don't have Album Art Library View mode turned on, nor do I show Album Art (also the button next to Create New Crate button).


:( :( :(

Still the same problem, when shutting down, I get the Out of Memory error message.

Bummer :(

Ok, can I please just confirm a few things with you:

* You said earlier that your computer has 3GB RAM, and the maximum amount of virtual memory you can set is 7GB. When you adjusted the amount of virtual memory, did you increase both the minimum AND maximum amounts? What do you currently have these values set to?

* Your library is on 2 x 500GB external hard drives. If you have just one of these connected, do you still have the same problem? Try connecting them both separately and see if the problem follows a particular hard drive. If not, does it only happen when you have both connected?

Thanks.

*At the moment I have returned to Automatic Managing Page File Size. Before I have tried many different combination, I have changed minimum and maximum amounts, but the problem was still there.

*I did try connecting it separately, each disk on its own. The problem was still there.



:(

Mr. Michael,

any news?

Hey fettrix_dj,

Sorry for the delay in getting back to you!

Can I please get you to try out the latest beta version of Scratch Live 2.1 and see if this problem is still present? You can go to the 2.1 beta area by clicking this link -> www.serato.com.

Please let me know how you get on :)

Hay Michael R they may have problems with 2.1.0 untill BETA 3. as there was a memory bug. and its been fixed for beta 3.

Hi all,

The latest public beta of Scratch Live 2.1 is out now :) You can get it from the link above.

Hi Michael, hi jladd276,

just finished making the backup and installed 2.1 Beta 3. Tried it out, and the problem is still there :(

I tried using other music, straight from my computer and smaller database around 2500 songs. No crash at closing.
I tried using the same computer configuration ( my friend has identical computer, we bought at the same time), no problem with Serato 2.0 during closing.

I tried with and without Plugins options inside ScratchLive.


I can only conclude that I have a problem with memory. Next step: reinstall Windows and see how its gonna work.


jladd276, are you still experiencing the same problems like me?

do you have i-tunes installed at all? beacause installing i-tunes fixed my hang/crash on exit. very strange i know.

Installed Beta 3

- Opened SSL with 1TB external drive with 15% free.
- Crates loaded fine
- Closed application without loading any tracks or anything
- Received a dialog box popup "Out Of Memory"
- Checked Task Manager application was using 230MB of memory and wasn't moving at all.
- Closed application using End Task

you tried the RC1 To see if it closes ok? also do you have i-tunes installed. just want someone else to try the i-tunes thing.

Yep - using SSL 2105

Not using i-Tunes Library at all with SSL. No songs from my drive are a part of the i-Tunes Library. i-Tunes 9.0.25 is installed.
iTunesHelper.exe is running as an automatic Process in Task Manager but the i-Tunes app is not running.

sorry 21054

i-Tunes 9.0.2.25

Hi there, ok no worries, its just having i-tunes on my laptop stops it from crashing at exit. very strange must be just a problem with my laptop. So take that tip as an epic fail lol.

have you guys all posted on the 2.1 beta forums??? also upload your scratchlive folders so that the dev team can test your scratchlive setup and see if it crashes or hangs for them.

Cheers

Hey fettrix_dj,

That's a shame that the 2.1 beta didn't help :(


If you do think there could be a problem with your memory then try testing it using the memtest86 application, which you can get here -> www.memtest86.com. This should tell you if there are any faults with your RAM.

The other thing I would suggest is to try making new database V2 files for all your drives. This way we can rule out that a corrupt database file is what is causing this issue. There's an article explaining how to make a new database V2 file here -> sera.to (click link).

Hey djtracyg,

How much physical and virtual memory do you have?

Hi Michael,

just spent a whole day installing windows 7 and trying out Serato 2.0. The problem still there. :((

I took RAM modules from my friends computer (the one identical to mine) and replaced mine with his in my computer. The problem still there! :( So, I should rule out the memory problem.

I am reinstalling windows vista back to my computer. In the meantime, I am trying out my friends computer again with Serato 2.0 and my external HDD. No problem whatsoever!! :(

I am almost out of choices. Tomorrow I might take my computer to ASUS center to get it fixed. Only thing is that my computer runs totally fine, only Serato 2.0 and 2.1 Beta 3 is getting the "Out of Memory" message. I will have to explain somehow that my computer is not fine. Wish me Luck!

I'm showing 3.49GB of RAM
Intel Core 2 Duo
T7250@ 2GHZ
I have 5GB worth of RAM chips in the PC so I'm maxed out from a Windows perspective.

For virtual memory
Initial paging 5GB
Max 9.999 GB

80GB free on C:
120 GB free on 1TB external drive

WinxP Service Pack 3

Hello to everybody following this discussion!

It's been quite a while since I've been facing the problem with "Out of Memory" when closing Serato 2.0 and 2.1.

I am gonna summarize all of the possible solutions that I have tried to apply to resolve the issue.

1. I have reinstalled Windows Vista. On a fresh install I have tried to run Serato 2.0.

2. I have tried to do the same thing with Windows 7.

3. I have replaced me RAM modules with new ones.

4. I went to ASUS repair center and made them replace my motherboard with a new one.

5. I have tried changing the paging file inside the Windows. I've tried many different settings and sizes, but none worked.

6. I have tried it with Serato 2.1. Beta 3.

7. I have rebuilt the Serato Database file.

8. I have tried different external Hard Drives (one is a backup and exact copy of the original hard drive, another one is a different hard drive with different music and database)

9. I have tried using other computers (few) with Serato 2.0 installed. Even at first it didn't crash ( which made me think that my computer has the problem and made me change memory modules and motehrboard), later on it also crashed ( Out of Memory message).


All of the above didn't work. I think I can rule out the computer problem, the memory modules, hard drive, paging size, Windows version, Serato database file.

Only thing could be is Serato.


I still cannot use the version 2.0 :(:(:(:(


My fellow DJs and musicians, did you find any solution to the problem? I can see I am not the only one facing the issue.


:(:(

I tried my old Dell Pentium M 1.6GB processor with 3GB of RAM today with 21056 using the same database V2 and external drive that gave me Out of Memory on the dual-core PC.

It didn't give me an out of memory error.
It took about 4 minutes to bring up the library.
I went into setup and made one change.
Did exit without backing up c:

I checked Task manager and noticed the scratchlive.exe was hovering around 1GB of usage. It went down to about 600MB of usage for a while and after about 10-12 minutes. It finally did a clean exit.

Some items possibly of note.
This is some possible differences betwen the problem machine and the one that closed properly.

Single Core - Closed fine (although it took forever)
Dual Core - almost immediately gave Out of Memory error even when Task Manager says the machine was only using 100MB of memory for scratchlive.exe

Dual core machine on WinXP has 5GB of physical RAM
Single core machine on WInXP has 3GB of physical RAM.
Single Core using older version of AVAST
Newer machine using Trend Micro Anti-virus

Dual-core is hooked up to managed network with some other drives mapped that do not have scratchlive database installed
Single-core is running standalone

I can't think of any other differences.

OK - one other difference.

I just hooked up another hard drive - Winxp on the dual core machine and scratchlive is running fine. I just analyzed 400 songs. Task Manager goes up to about 1.2GB of usage and then steadily declines until scratchlive closes. It takes less than a minute to close.

One other difference between this config and the other is
HARD DISK ENCRYPTION. I have Guardian Edge Hard Disk encryption on the machine that gets Out of Memory on close. 1.9.2 didn't have a problem though.

I'm fixed...

Hello Mr. Michael!

I am practically in a war with ASUS Service Center.

Everything has been replaced for new inside my computer except CPU and display. Just today I got a new Hard Disk.

The problem is still there, even with Serato 21057. Out of Memory message keeps popping out whenever I want to close the program. Only in some situations I am lucky, and the software closes without a problem, which is very very very rare (only when connected external HDD, no SL1 box, less memory usage).


Is there any way for you to check the situation and see where is the problem? ASUS keeps telling me the software is the problem, not the computer configuration.


I really don't know what to do.

Hey djtracyg,

Glad to see you got it sorted, nice one :)

Hey fettrix_dj,

I'm sorry that you're still having this problem :(

Can I ask you a few more questions:

* How many crates and subcrates do you have (approximately)?
* Are you using the "Read iTunes Library" option to import your iTunes library?
* When you exit Scratch Live are you selecting the "back up" option?

Lastly, if you open Task Manager before you close Scratch Live, how much Memory & CPU does Scratch Live use when you do exit?

Mr. Michael,

believe it or not, ASUS Centre gave me the NEW computer for free because of the Serato Scratch problem. It is really a MACHINE! It is a very nice upgrade after two years! Now it is a 4GB memory, 2.50 GHz processor (Intel Core 2 Duo) and 500 GB HDD. WOW!

But, the problem is still there! :(

I really must rule out the computer problem. Every possible hardware & software change that can be made I have made! :(

I am using:
4 main crates
35 subcrates
21 sub sub crates
15 sub sub sub crates

(when the problem first time appeared few months ago, I had much much less crates)

Read iTunes library is not turned on, I dont have anything related to iTunes.
I don't use the backup option when i exit Serato Scratch.

The moment I get the Out of Memory message CPU usage was at 50, and the Memory readings are 1,491,301 K.

My database is quite big (in my opinion) and the problem doesn't appear if database is not so big. When I have less songs in my Serato library sometimes the problem is not there.

Have you checked my database v2 file? I have uploaded it the forum long time ago, but I didn't get detailed feedback on that. You just said that it seems like it is ok.

Is it possible to check from where does that message appears? Is there any log file that can track it? Windows Event Log doesn't show anything. Does Serato maybe has any software which could track the problem to the source?

Please, can you look at the problem more into detail. It is really becoming a serious issue now.

Thanks.

The Desperate One.

Hey fettrix_dj,

That's great service from ASUS in that they have replaced your entire computer. That's very impressive!

In regards to the database files you attached earlier, we did take a look at those and their doesn't seem to be anything wrong with them. One of them was quite large but not the largest that I've seen ;) What we might need to do now is have you zip up your ScratchLIVE and _ScratchLIVE_ folders and attach them, so we can take a look at what else could be causing this. Hopefully we can figure out what is causing this, thanks for your patience :)

Hey Michael,

here are my 3 RARed folders. I have 2 external HDD (both 500 GB, one almost full, one not quite full) and one file is my ScratchLIVE folder from C:

There are many Crates and subcrates inside the folders which I don't use anymore in Serato Scratch, but they are still there in folders.

The problem sometimes occurs when I have the big HDD connected, and always when I have both HDDs connected and using Serato.

I really start to think the problem is the size of the database. But you say you have seen bigger ones :)


I really hope you will figure out the cause.

In the meantime, I am trying to setup my new, HUGE 17'' notebook :) It is kinda inconvenient, but still NICE!

Michael,

I found the Vista Local Crash Dumps Tool on Serato website. This is the file created during one of the recent crashes of SSL 21057.

I hope this can help you to find the cause of the problem.

Hey fettrix_dj,

Thanks for uploading your ScratchLIVE folders. I've been able to reproduce the issue you have described, which is good news :D I've forwarded your folders on to the Scratch Live development team, so hopefully we can find out what is causing the problem. I'll keep you posted on their findings.

Thanks for your patience and assistance, hopefully we're closer to a solution now :D

Hi Michael,

this really is a good news! I really hope that soon guys from the team will figure out where the problem is!

Impatiently waiting for the answer!

Just gave it a shot with a new SL 21122...no luck... Mr. Michael, any progress so far? This is frustrating, I feel totally stuck... :(

Hey fettrix_dj,

Yes, we've narrowed it down to what is causing the problem. The problem is that the SCRATCH ESSENTIAL crate is too large, particularly the SCRATCH ESSENTIAL -> CLUB MUSIC -> HipHop crate, for the amount of memory available. On exit, when Scratch Live tries to write out the crate it can't get a large enough section of memory and returns the out of memory error.

What you can do to resolve this is to break up the SCRATCH ESSENTIAL crate. You could try dragging all the Subcrates (BBOY WORLD, CLUB MUSIC, REST) out of the parent, so they are now parent crates on their own. If this doesn't work, I'd then suggest taking the HipHop crate out of the CLUB MUSIC parent crate and make it a crate on its own.

Hi Michael,

thank you for the suggestion. I have made HipHop crate a parent crate. I even tried splitting it into 4 crates just to make it smaller. In the end I have deleted these crates just to make sure that the crate is the real problem. HipHop Music is still inside Serato Live, but not in a form of a crate. If SL1 Box is not connected, Serato closes very fast without a problem. But, if the Box is connected and I try to close the software, then the same problem occurs, Out of Memory.

Are you sure about HipHop crate being the real problem? How come connection of SL1 box causes this error?

Also, all other crates are parent crates, there are no subcrates at all. I have made this database just for testing new Serato software after 1.9.2 version.

How come the size of SCRATCH ESSENTIAL crate is not a problem in the version 1.9.2 ?
I've been using the same database with big crates and subcrates for past 4 months using SSL 1.9.2 without any problem whatsoever.

Latest update:

I have deleted all crates inside SSL. Only music inside.

Still get the out of memory error during closing.

Connecting SL1 box causes out of memory error, but doesn't crash the software. It stays in offline mode even with SL1 box connected. When closing the software out of memory error again.


I wish I could find a pattern of the error occurrence, but it is very random.

Can you follow the Error message to the source? Isn't Crash Dump helping?

I know I am being very annoying, I apologize for that very much.


Thanks!!

Hey fettrix_dj,

Sorry for the delay in getting back to.


That's odd that deleting the crates didn't help :-/ So just to confirm, you now have no crates and subcrates at all in your Scratch Live library?


That is strange, as when we used your library on our test machine with Scratch Live 1.9.2 it would give us an out of memory error as well.


Unfortunately the crash dump only tells us that an out of memory error caused Scratch Live to crash, which we already know ;)


You're not and you have no need to apologise! You've been very patient and I'd like to thank you for that. I really hope we can sort this for you!

Hi Michael,


yes, at the moment in my test database I have no crates, only music, but the error still pops out. But I cannot confirm the pattern of the error since recently it had started to occur only when I connect the SL1 box. But then again, this is also not the only case; sometimes it also gives me an error when SL1 is not connected.....hopeless...

Luckily, I don't have a problem with 1.9.2 version..still using that to play my sets.

Any suggestion on what to do next?

Do you by chance have any drives Mapped that are not connected at the time?
Any drives mapped that you don't have read/write access?
Any Hard drive encryption on your internal HD?

I ask this because I have all of the above using 1.9.2 with no problem.
I received the same out of memory OnClose when using any version 2.

I reverted back to 1.9.2 for production use for this reason and one other issue having to do with SSL 2.x perceived instability in some situations.

Hey fettrix_dj,

This really is very strange :(

Would you be able to zip up your ScratchLIVE folder(s) with your test database and attach it to this thread?

djtracyg,

i don't have any dives mapped, nor the HDD encryption. but thank you for your suggestion, i really appreciate it

Michael,

I have already attached ScratchLIVE folders before, and you have checked it already.

Do you mean I should attached new ScratchLive folders, without any crates inside the database ,only music files?

Yes please, that's what I was after :)

As we thought it was the crates before, we'd need to look at the new databases and see what is happening here.

Thanks.

This is zipped ScratchLIVE folder.

As I said before, I cannot confirm the pattern of the error since recently it had started to occur only when I connect the SL1 box. But then again, this is also not the only case; sometimes it also gives me an error when SL1 is not connected.

I really hope you can figure it out.


Thanks!

Can you please try starting Scratch Live with your external drive connected, then ejecting your external drive?

If this also causes an out of memory error, or if you see the amount of memory in use by Scratch Live go up (in Task Manager) instead of down when you eject the drive then I think we're onto the source of the problem.

In the process of searching a solution to this problem I have transferred all my music to a new internal 500GB HDD which is part of my computer, which I cannot eject or disconnect. The issue is still there :( This way I overruled that it's external HDD problem.

I believe it has some relation to the crates. If I open same music, but organized in crates, it will give me a "Out of Memory" error soon as I want to shut down SSL. If I use the same music files, but not organized into crates, SSL sometimes will close normally, without problems. Problems often occurs when I use database without crates and SL1 box connected; then it will often give me that error. I am guessing it has to do something with crates, but not only that.

I appreciate you are still trying to help me, considering that this issue has been going on for so long.

did you get any idea where is the problem by looking at my new database that i've uploaded last time?

Just tried a new SSL 22021 Public Beta 3. I can't even get to open it, it just crashes right away, without even giving me the "Out of Memory" error.


I guess a got a really bad luck after me when it comes to SSL 2.x

Try the next beta i remem reading a fix going out on memory. Ya you have had some bad look for sure.

Hey fettrix_dj,

First off, I really want to say thanks for your patience with this issue.

We *think* we've identified what the cause is, can you please try the following and let me know how it goes (please use Scratch Live 2.1.1 for this example):

* Open Scratch Live with all your hard drives connected.
* Before you exit, eject one hard drive first. Wait for it to be safely removed.
* Eject the last external hard drive. Wait for it to be safely removed.
* Close Scratch Live.

Do you get the out of memory issue now?

Hi Mr. Michael!

Maybe you've missed it in one of the last posts, but I believe the issue is not related to external HDD.



Thank you for your suggestion, but I think that is not the issue. Any other ideas?

Thank you LJ_WOOLSEY, I will wait for a later issue, hope for the best! :)

Hay the next beta is out now. Any luck with that?

Hey LJ_WOOLSEY!

Thank you for informing me. Unfortunately, the problem is still there.

I did try something, not new, but it seems like it's working. I have tried that few months ago also , then it didnt work, but now with new SSL versions it seems ok. I have deleted most of my crates and just left 2 crates and few subcrates. My whole music collection is still inside of SSL, but not organized into crates. It seems like it's working!

I'll continue playing with it for a few days and see how it goes. If it goes fine, then I have to conclude the problem is related to crates, like Mr. Michael noticed before in September when he was examining my database.

I guess that ever since Serato 2.0 came out they handle crates in a different way than before. SSL 1.9.2. still work fine even though the crates are big and numerous.

Mr. Michael, could it be that Serato 2.x handles crates differently?

I have a new problem tracking as a separate bug report now with 22022. When I open the program in offline mode (or any mode) crate will not load.

I reverted back to 1.9.2 and all is well - no issues.

Hey fettrix_dj,

Was 22022 the latest beta that you tried? The reason I ask is that it contained the following fix which may relate to your issue:

If this wasn't the beta you used, you can get it here -> www.serato.com (click link)


This is good news! Which version of Scratch Live are you using currently?


There have been changes made to Crates (mainly bug fixes) but no major changes. As I mentioned earlier, when we used your library on our test machine with Scratch Live 1.9.2 it would give us an out of memory error as well, so it's strange that it works on 1.9.2 for you!

Hey Mr. Michael,

I have tried 22022, was really excited when I read about that fix, but no success :( still crash.

At the moment I'm still using 192 for my gigs, working perfectly as usual, but at home I've been working on 21122. I have deleted a lot of crates, trying something new, not too convenient for me, but it's working. So far no crash :) It is something related to my crates. I will rebuild them once at a time and see where is the source of my problem.

I will keep you updated!


Thanks!!!

Hey fettrix_dj,

We've got a new public beta, which amongst other things addresses the following:

You can get this here -> www.serato.com. Please let me now if this helps :)

Hey Michael,

I've tried new beta. A big improvement! The whole software is much much faster when opening and closing, without any problem. I don't get out of memory error. Also, when closing there is no memory "spike". My memory usage is constant, around 1,315,000 MB, and it shuts down very fast.

When I connect SL1 box I get out of memory error instantly. Memory usage didn't grow much. I can still move around software, even close it without a problem, but I can't load any song into decks. Cue points load, but there is no waveform and pressing play doesn't do anything. If I disconnect SL1 box in that moment and try to load a song, it is successful (waveform is there and cue points as well), but still cannot play it. After restarting the software it is ok.

To conclude, there is big improvement, but problem occurs when I connect SL1 box.


Recently I've been using SSL 21122, but having only one crate with few subcrates. I don't run into trouble of out of memory error. It made me think it is my crate problem. But new SSL Public Beta 22031 can handle all my crates very good until connecting SL1 box. Maybe my crates are not the problem?


Thank you Mr. Michael for following my issue for so long and trying to help me. I appreciate it.

my problems were found without the SL1 connected.

Mr. Michael,

any progress on the thing? Any idea what could be causing the problem?

Hey fettrix_dj,

Thanks for the feedback on 2.2, it sounds at least like a step in the right direction :)

If you use your test database (the one with no crates) with 2.2, do you still get the out of memory error when you attach the SL 1?

The last thing I'd suggest is to try un-installing the drivers for the SL 1 in device manager, then run the Scratch Live 2.2 installer again with the SL 1 connected to re-install the drivers. See if this helps at all.

Thanks.

Mr. Michael,

I have decided to totally change the principles of my SSL library. Even though I still prefer my old way of organizing music (using SSL as my main music player/organizer and putting my whole music in it, then choosing inside SSL which songs I want to play in a club and then putting those songs in a new crate), I have decided to change to a new style. I don't keep all my music inside SSL anymore, but only the chosen songs (at the moment around 10 000 songs). Now I have to use another software, like Winamp, to listen songs and then put into SSL the ones that I like.

This way is more slow way, and puts some limitations on my party sets (cannot be too much spontaneous like before), but makes new SSL 2.2 work very fast without any trouble (at least so far has been like this).

I know this is not really resolving the main problem, but it has been so long we haven't found a solution, so I think this way could work for me. I will give it a try and try to put all my music inside some new versions of SSL later on and see how it works. Maybe I get lucky! :)

If you have any other suggestion, I would be more than happy to give it a try!


Thanks!!

I stayed on 1.9.2 until version 2x gets optimized because it appears to be infinitely more stable for the type of playing I do. There are tons of cool new features in 2 I will love to take advantage of. At the same time, I'm much more about function than features when it comes to performance instruments.

Also, one library makes it at least workable for backup purposes.

Hey fettrix_dj,

I'm pleased you've found a way to work with 2.2. So now that you have this smaller library, you no longer get the out of memory issue when you connect the SL 1?

It's a shame we haven't been able to fix this issue for you yet, but we are still working on it. Hopefully the next release will be even better for you :) Thanks for your patience with this!

Hey djtracyg,

Have you tried using 2.2 at all? We've made a lot of changes and it may work better for you :)

I tried it and found it to be less than gig-ready.

I had about 3000 files that were marked as corrupt by SL but were in my library for a couple years - no crashes ever. I fixed those files using MP3 Val and analyzed them again using 1.9.2.

Then I did some library maintenance with 2.2 like moving files from one location to another. Then, i tried to import/analyze some new songs I knew were not corrupt.

SL froze during analyze twice. I was able to restart and finally analyzed about 200 tracks. I have analyzed up to 3000 tracks using 1.9.2 and earlier without any issues.

I never got to the point where I trust the app enough to actually try it at a gig because there appeared to be so much weirdness just using the app for library-type usage.

I will participate in the next BETA wave and I'm willing to try whatever you might suggest. I do regular backups so its no big deal if I crash a DB or something.

Let me know
tracy

Hey Tracy,

Thanks for the info, and for trying out 2.2. Do you know which files it was hanging on when analyzing? If so, are you able to attach these to this thread? I'd like to try and reproduce this issue here.

Thanks :)

Don't remember which file where the analyze hung. It was successful on those same files when I retried the analyze.

Overall, this new version just appears to be using a LOT more memory/CPU on the same functions than before. I'm wouldn't even consider myself a power SL user because I'm not using the sampler or any ofthe plug-ins. I'll getting stuck just using basic functions like analyze or even opening the program or attempting to close.