I personally would never complain about a beta release being unstable and furthermore would not use any type of beta for a live performance. The issues I have are with the actual final releases. I would be an idiot to complain about a beta that is bound to have issues.

Its funny, but I never see any 'idiots' posting in the help section. Only people who recognise they have an issue and are willing to accept help with their individual problems.

I also don't see any idiots in there complaining something doesn't work when everyone else is happy with the current release.

euro, the real problem is not the release, but the noobs using it.

99% of computer problems are usually with the person sat in front of them.

I manage a computer network of 300 computers and 20 servers and you are absolutely right.

i tried to explain that in the 1.9.1=fail thread yet im the idiot.... i love the morons on this forum typical dj's that think their shit don't stink....

some of those threads have 'operator error' written all over them... but it's too tiring to post a helpful answer because they're convinced it's Bill Gates/Steve Jobs/Serato/itunes fault.
naw mufucka.... it's yooooooooooooooooou.

What bugs me are the people who are quick to complain that it dosent work well bit didn't do a damn thing to help the situation when beta testing was going on, their the same peole screaming that they don't touch betas till their final and shouldn't have to help test.

I don't think this is what you *must* do if you are a customer and paid for a product. Definitly not. It's the companies task to get things proper and right, not the customer's.

Mine really doesn't.....

[


I totally agree that the responsibilty of making a stable version falls directly on Serato not the customer. Why should customers help Serato perfect a product that they are selling at a high price. That is their job to make sure that it works across multiple operation systems. If they don't have the man power to do that then they should not rely on customers and should just release Serato only for mac. They would lose a lot of customers and money due to the simple fact that more people have PC's than Mac's. I agree that Mac's are more stable and all around. But I prefer PC's for a number of reasons.

I agree that Mac's are more stable and all around faster. But I prefer PC's for a number of reasons.

Ok you paid for a product.... so let's look at when you bought the product. Which release was on the cd in the box. That is what you paid for. So essentially that means that any updates, new features, or anything else the people at rane are putting into the new releases you did not pay for. So now that we have established that you are getting something for nothing that leaves very little breathing room to complain about it. If you bought Scratch Live, took it home, installed it, and have issues then complain. Problem is no one is complaining about what they paid for. They are complaining about what is free. The software is a FREE download. The hardware is what you need to run it.

Wrong. One of the major advertisement points, which are used officially, is that all updates will be for free. So you already *paid* for the updates in advance.

Do you think any company has something to give away for free? Rane and Serato are business/companies.

then simply put how is it that i can go to scratch live's site and download the program without spending a dime. then i could sensibly look around for people selling boxes now that sl3 is out and have spent half the money on the hardware having NEVER paid for the software. it doesn't matter how you try to break it down... anyone can get the software that they are bitching does not work for free.

I think you missed the concept of Scratch LIVE, how the software is bundled with the hardware.

yep it sure is.... in the store. I seent it myself! Imagine that! Still does not change the software is a free download. So until they put a price on the software alone its FREE. Once and for all I can have scratch live (the software) without ever spending a dime. If I want to run the program fully i need the hardware which i can purchase for less than $300

"Why should customers help Serato perfect a product that they are selling at a high price?"

what high price....

you must eat a lot of soy. haha.

not so, grasshopper.

the soy wind is a strong wind.

you're basing this on what?

A) Extensive benchmarking with several dozen machines conducted by yourself
B) An intimate understanding of the inner-workings of each architecture, and the pros and cons of one over the other
C) Bullshit hearsay obtained from dumb ass mac commercials proclaiming Macs to be the "artist's" choice, idiot friends, that have no experience with PC's and just like following technology trends, or the opinions of posters with no computer background on the serato forums?

Please... the software is worthless without the hardware. The hardware will not be given away for free. Go figure.

Please tell me where I can buy an SL3 for 300 dollars!

.... wow you people really are that dense.... i never said sl3 for that price... nor did i ever dispute the software being worthless without the hardware... i simply said the software alone is free and since the sl3 dropped i can get a box for 300 or less meaning sl1 or does that require too much common sense for you to figure out... how about this.... everything works on my mac just fine neener neener neener go cry about it.

I told ya... you missed the point.

I still don't see how you can say the software is free? It's like saying that ProTools is free.....

What you get WITHOUT the hardware is not Serato Scratch Live - in my opinion.

sure you shouldn't HAVE to helpl that's your choice but it's impossible to test an evolving software against every known variable when every single users system will differ slightly. You can sit here all day and bitch about how it's not your responsibility to pitch in with the testing but at the end of the day when your left with lasting issues that could have been fixed durring the beta process and the people who chipped in have had their concerns addressed you'll still be the one stuck looking like a jackass using an older version and not being able to use the new features you so proudly paid for I mean is it really asking alot to use a new product and let them know of it breaks or if you'd like something improved.....you obviosly have no problem testing it and complaining about errors ANC improvmentd once testing is over

So? If the product is not stable Serato didn't do their job well. Do NOT blame the customers who paid for the product.

Some people do not have the time to test things, to give proper feedback etc. It takes time... Plus there are DJ's who can not try out the beta stuff during live gigs.

That is the absolute truth right there.

The truth is that...y'all want it both ways.

Everybody thinks it's GREAT that you get FREE software updates, but ....

What's the tradeoff? That it may be buggy at times?

Now, what is actually buggy? The FINAL releases, or the betas that you are TESTING, that they WARN you about in the first place?

Then, after you cry about it, they fix it ANYWAY.

Any other company would LOVE to SELL you an update, and give you ZERO input, and then allow you to spend ALL DAY ON THE PHONE WITH TECH SUPPORT, describing a problem to them that they can't reproduce.

The only reason someone should bitch is if THE SOFTWARE THAT'S SHIPPED with the CD is faulty, or their FINALVERSION for DOWNLOAD is.

Other than that, they're doing a DAMN good job.

You paid for the SOFTWARE in the BOX, you didn't PAY for the updates. Those are FREE.

my shit is running like a champ!!! 1.9.1

I NEVER RUN BETAS!

I pity the foo who sits next to you!!

No, the updates are not just "free". They advertise "lifetime free updates with our product" so "updates" are part of the contract. They are not "free" cause you paid for them when you paid for the product.

Easy as that.

What don't you understand. They said "Lifetime FREE updates with our product".

1. You PAID for the software supplied on the CD. The DOWNLOAD is FREE.

2. They said you will get FREE UPDATES.

Are BETA'S Official UPDATES or BETAS/RC's?

You can complain if the Final Release is buggy, but not even really.

If you got a CD that has a particular software version that does not work as advertised, then you have a case....other than that. you're basically testing out stuff for them FOR FREE.

I don't understand how people can complain about FREE shit.

It's a gray area...

moving along... does anyone have the customer service number for Scratch Tools?

PM NIK39

Someone needs to pimp his reading skills.

And if someone is really complaining about beta releases or RC's ... I am speechless.

Yeah, PM me :)

Someone needs to stop complaining about FREE SHIT....lol.

Apparently people ARE complaining about Beta Releases & RC's....

so yes, you can exercise your right to be speechless.

It's funny how people constantly try to twist words around... THEIR own words. Haha. To each his own.

nik........... i waiting on the gui?????

my old lady thinks a a fucking nerd for typing commands!!

Pay him......lol!

I just don't understand how someone can complain about FREE SOFTWARE, that they're actually making money off of.... i.e. ScratchTools donations.



And people HAVE given:

But you say this:


So what is the EXPECTATION of Serato? That all the FREE BETA UPDATES work flawlessly?

But you still admit, that you would fix it if a certain level of money was paid.

But not this level of money....

So how does it feel when people complain about FREE SHIT again?

LMAO..

And those are *YOUR* words...

[/meeting adjourned]

Nice try flipping words from someone else... Haha and not even remotely understanding.

Someone truely does not understand the difference between "free" (completely voluntary) and the difference to "advertised feature" (mandatory part). Go figure.

Personally, I don't like the term "free" with regards to Serato software updates. I think a better way of expressing it is that updates are provided "at no additional cost".

nik is absolutely right in saying that your initial purchase of Rane hardware buys you into an ongoing deal whereby software updates are provided to you and no further cost.

I also agree with nik on this:


When we release a final software version (ie. not a beta) it should be good. If it has problems then you guys have legitimate cause to complain. It doesn't matter if the software is provided to you on CD or via download - if it's final it should be good.

Just because you guys can download the software at no additional cost doesn't mean that we're absolved of any responsibility towards our customers.

Hell yeah. We buy enterprise software where I work. Not only is the software expensive, but the support for said software is typically a lot of money. The fact that we can purchase a unit with continuous upgrades, feature enhancements and support is priceless.

If you have at least ONE version that works for you, technically you got you're money's worth. I hope they never go to the support model that I see every day, because if they did many of us probably would be stuck with the version you got with the CD (unless you pay for the upgrade).

[/The End]

If you feel that way then that's awesome. But if I were you guys (ie. a paid customer) I'm not sure I would feel that way.

We happily tout the fact that Scratch Live comes with no-cost upgrades. It's a competitive advantage over competing products and it's something we promote, particularly in discussions regarding price, value for money etc.

So I think that you guys can think of upgrades as a *feature* of Scratch Live and justifiably be happy/upset/indifferent etc to the relative merits of each software release.

Well, for ME, the best *feature* of Scratch Live is the unwavering FREE SUPPORT that you give here on the forum.

Thus, the reason for my return. :-)

Cats forget how long they have to WAIT on line with Technical Support, or HELL even get charged for a certain level of support....with that Credit Card number handy.

Coming from a purely vinyl background and embracing this technology, the strides in technology here are incredible. Maybe I'm a n00b to all this, compared to those who've owned Serato for years, but I can see CLEARLY how much was invested in the design of this product, and it's worth every single penny.

Skrait up.

learn how to use it, get the best computer you can, follow the recommendations given by the software makers. You should not have any problems.

Yes --- I have a high end computer(MBP 2.33, 4 gig of ram, 500 gig internal HD)
Yes --- I make sure that I have no corrupt files, it took me 1 whole day to build my
overviews(analyze files)

Yes --- I make sure that my airport and bluetooth are off
Yes --- I run SL by it's self. No other app running!
Yes --- I have HD Never go to sleep
Yes --- I keep an eye on the temp of my computer to make sure its nice and cool

I have done this and I have NEVER had a crash!!!!

HEY you guys are missing the point...

See that guy over there with the gun to your head MAKING YOU UPGRADE to the latest and GREATEST version...

neither do i...

If you don't want to take the risk or the benefits of rocking NEW FEATURES, stick with 1.7.2 or 1.4 or whatever came on the CD when you bought it. Older versions of Serato DON'T quit working once a new release comes out.

If 1.8.3 was the best for you, stick with that and lose the sample decks.

key word... UPGRADE... we upgrade and upgrade and upgrade and think "well hey the old version did fine". Well guess what? The new version has new stuff which in turn means it needs more of your cpu to run. So after a while its time to upgrade the computer unless you have the time and money to keep replacing motherboards. I guess people don't think that the operating system does not need to run off the processor. I must be the only person that thinks to myself when computer shopping... "Self... I want to run this neat program called serato scratch live". "Ok self what are the requirements of this neat program?". "Well self I'm glad you asked it requires essentially a 1.5 ghz processor and a gig of ram". "Ok self I gotta tell you i think you had better make sure and double that ram requirement and at least have a processor at 2 ghz or more if you can afford to do so... better be safe than sorry". "You know what self? You're absolutely right"

I have this conversation with myself all the time.

DJWaldo I do my homework when it comes to selecting a computer and further more have worked in the computer industry for over 14 years. I know how to keep a computer in top shape. That is why, when I encounter problems and begin to troubleshoot I know hands down that my computer is working fine and that the Scratchlives new update 1.9.1 that I installed is causing issues. You said that we shouldn't complain because the software is free. Well as stated by even a Serato Moderator they are not free and are part of what you pay for. So I have every right to complain when a final release causes my whole computer to crash. I am not a cry baby and I am quite sure that if you were having the same issues you wouldn't be to happy either. Here are my computer specs DJWaldo do you think they meet the requirements or should I replace this with a Apple so that it plays nice with Serato.

DELL XPS 1330
2.4 GHz Dual Core processor
4 GB of memory
NVIDIA GE Force Go 8400 video card and 128 MB dedicated graphics card
Western Digital 200 GIG 7200 Hard Drive

200 GIG???? Awww man.....



















500 GB ftw...

j/k

Mine is only 160Gb... it's the smallest :(

that's what I get for being white and irish....

Its great that you have spent 14 years in the computer industry. My only question would be after 14 years the best computer you could conjure up is a dell xps? Im sorry and I truly do not mean offense by this but I know if I had been working with computers for that long the machine I'd be running would be custom to the core and positively bullet proof able to run scratch live and anything else I could think of to run while djing.... and having that much knowledge about computers it most likely be run off xp until something that's actually better comes along. The machine specs on the xps should run it but I have heard people tell me they would never use an xps as it had given them trouble. Same with an hp model I forget the specific one... I've bought and used macs for years. I've bought them due to I personally like how they run and operate. I run scratch live on a macbook pro simply because out of the 3 machines i have... and specification wise the pc is the most powerful I own. Scratch Live simply runs the best FOR ME on this machine. Furthermore I could care less what operating system you run when a moderator from this forum has stated in previous posts that due to the number of users that have no issues versus the number of people that have issues at this point is generally due to the set up and not the program. And not to downplay your exhaustive experience but my older brother has never spent one day working in the computer industry nor attending courses on computers he has four different machines... all are pc's and I would run ANY of them anytime at any gig and know they will not fail. So since you want to point me out directly when I do not remember mentioning your name.... It is my opinion that your 14 years in the industry has done nothing but give you a paycheck because computer wise it's only given you a dell xps that has problems running serato.... feel free to talk to or about me all you like I could honestly care less... maybe you should spend your next 14 years in the industry learning how to build a machine and collecting parts for a new machine. Like it love it hate it I'm over it.

DJWaldo I spec out machines to run specific task and programs as u mentioned the Dell XPS has sufficient memory and processor speed to run Serato. I have 8 machines total and 3 servers running in my home. You can say what you want about me but I am simply stating that I have a solid background in this field and if it was my computer that was malfuntioning I would not be bothering Serato I would fix it myself. Just so u know the machine that i am sending you this message from has the following specs. When Serato is not crashing on my XPS I run video all day long without any lag.

2 Intel Quad core Processors at 266
4 GIG Memory
The new 300GB, 10,000-RPM Western Digital Hard drive
Nvidia GForce 8800GTX

I do a lot of video editing and graphic design and use this computer to build websites, edit video, run multiple virtual operating systems so it needs to be super fast. If I am only running Serato this machine would be over kill. All my computers are custom made except for my laptops.

Don't sleep on that XPS. Those that may have had problems in the past MAY have had a lot of bloatware on the PC.

Always come out the gate with a FRESH XP install.

Now this turned into a comp pissing contest!!!!

I downgraded mine from Vista to XP and it has been running great ever since. No problems with hardware so I am very happy with my investment. I love my XPS!!!

so what's more useful for serato, a mac running serato perfectly or a pc running serato perfectly?

itunes w/ mac only applescripts vs. pc only mediamonkey or whatever

that would be a more interesting/useful argument.

^^^^^dude....that has been debated from the beginning of time

yer right about that.
well if they're gonna argue pc vs mac all day, i figured at least they could make it about something useful.
never mind, return to scheduled programming (somebody bump some fake groupie story threads or something).

Dosent sound like it from what your posting....sounds like it's crashing and giving you problems to me. And for everyone here claiming all this awsome background in the computer industry you would think you would know enough to know betas are buggy and find your way to the troubleshooting and beta sections of the forum not the dj section

AMEN!

Well like I stated earlier my computer is fine its Scratchlive final release 1.9.1 that I am having issues with not the betas. I can run a previous version with no problems the minute I upgrade to the latest " Final Release" it crashes. The laptop is fine and works great. As for my background I know better than to complain about betas! U use them at your own risk. Just to clarify the problems I have been having are not with betas its with the final release of 1.9.1.

Hi Palanka.

I've just moved this to the help forum, as it seems like this is your only help request.

Can you please go into your Music > ScratchLIVE folder, and rename the History folder (to something like 'History_old').

Can you now open up Scratch Live 1.9.1 without it crashing?

Cheers.