Support

Phone and Email Support

The official support channel for ITCH is through your hardware manufacturer.

Vestax Technical Support

USA
Phone: +1 (323) 230 7634 (Mon–Fri, 10:00am–5:00pm PST)
Fax: +1 (323) 230 8646
Email support: csg@vestax.jp
Languages: English, Japanese

Japan
Phone: +81 3 3412 7011 (Mon–Fri, 10:00–17:00)
Fax: +81 3 3412 7013
Email support: cs@vestax.jp
Languages: Japanese

Europe
Phone: +49 (0)2222 952372 (Mon–Fri, 10:00–17:00 CET)
Fax: +49 (0)2222 952374
Email support: cse@vestax.jp
Languages: German, English

Online Support

To receive support through our online help forum please create a new Help Request by clicking the link below. You will receive assistance from the Vestax and Serato support teams. Please provide as much system information as possible when starting your help discussion.

Start a new Online Help Request