Support
The official support channel for Scratch Live and Video-SL is through Rane technical support, available Mon–Fri, 8am–5pm Pacific Time, West Coast USA.
Chad Simer
Phone: +1 (425) 551 1842
Email: chads@rane.com
Shaun Whitcher
Phone: +1 (425) 551 1834
Email: shaunw@rane.com
Zach Stone
Phone: +1 (425) 551 1844
Email: zachs@rane.com
Rafael Moya
Phone: +1 (425) 551 1836
Email: rafaelm@rane.com
Online Support
To receive support through our online help forum please create a new Help Request by clicking the link below. You will receive assistance from the Rane and Serato support teams. Please provide as much system information as possible when starting your help discussion.
Scratch Live and Video-SL FAQs
Answers to the questions that everyone asks.
ACPI can cause problems on some Windows machines 
What is transcoding? Scratch Live and Video-SL How-Tos
Tips and tricks for your Serato product.
Scratch Live and Video-SL Articles
Learn detailed information about how to get the best out of your Serato product.
Scratch Live and Video-SL Videos
No reading skills required.
