Employment at Serato

Serato Audio Research is currently seeking applicants for the following positions:

Applying

All applicants MUST be legally entitled to work in New Zealand (this means having NZ citizenship, permanent residency or a current work permit) and be willing to relocate to Auckland if necessary.

Contact details:
Email: employment@serato.com
Phone: +64 9 379 4944
Fax: +64 9 379 4945


Systems Administrator

We are currently looking for an experienced Systems Administrator, a busy and varied position. You will need to be conscientious, reliable, and a natural problem solver. Keeping our systems operational, functional, and performing to high standards is key to this role.

Required skills

  • Mac OSX desktop administration experience
  • Windows desktop administration experience
  • Backup system management
  • Antivirus system management
  • Email management
  • Unix/Linux system administration (focussing on Apache server provisioning and configuration)

C++ Software Developer

Serato is looking for a talented software developer with a university degree in computer science or software engineering to join our team.

Key skills

  • C++
  • Experience with multi-threaded programming
  • Ability to plan, organise, prioritise tasks & activities to meet agreed deadlines
  • Strong interpersonal & communication skills
  • Initiative & problem solving skills

The successful candidate will have an interest in some or all of the following:

  • Music, audio engineering, DJing, the music industry
  • MP3, audio effects, digital signal processing.
  • User interface design

Knowledge & experience in any of the following would be advantageous:

  • PHP and HTML
  • SQL
  • XML
  • GUI programming
  • Mac OS X Carbon and Core Foundation APIs
  • Win32/MFC
  • USB development
  • ASIO drivers
  • CoreAudio drivers
  • Plug-in architectures

Support Team Manager

Serato is looking for manager who can successfully lead and manage Serato's Support Services Team. The ideal candidate will have proven management skills and the expertise to assess, direct and develop a high quality team ensuring the successful delivery of support services to our key clients.

Key skills

  • Possession of high quality management and organisational skills
  • Initiative and problem solving skills
  • Sound knowledge of relevant computer configurations (OSX, Windows)
  • Previous experience in Software support & familiarity with Online Communities and Forums

Support Team Member

Serato is seeking an effective team member for the Support Department. The successful candidate will be accountable for ensuring that consistent customer support is provided at the level defined by management.

Responsibilities include

  • Providing assistance in maintaining a high quality support service
  • Playing a key role in giving support to 3rd party staff/dealers via phone & email
  • Running an ongoing documentation program for Serato products (inc. Articles, Howto's & FAQ's)
  • Implementing quality control measures & KPI's for both, provided support & web content delivery, & creating systems for tracking support load
  • Presenting weekly reports on Support Department activity