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paid $400 USD but can't authorize

Product
Pitch 'n Time LE
Version
1.1.5
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolsle
wubbieentertainment 8:48 PM - 6 October, 2008
Product: pitchntime-le
Version: 1.1.5
Platform: protoolsle
Computer: mac
OS Version: 10.4
---

I just now purchased Pitch N Time LE via download. I've repeatedly tried to open Pitch n Time in Pro Tools and it requests authorization, but I never received the authorization with my download.

So even though I paid for Pitch N Time ($400 USD) I'm not able to use it.

I'm in session and need it now. Help.

Thank You Wubbie Entertainment.
(707) 712-4469

Serato, Forum Moderator
Michael R 10:00 PM - 8 October, 2008
Hi there,

It looks like there was an error with the authorisation of your copy of Pitch 'n Time LE. I have reset your license, so if you click this link -> www.serato.com you will be able to send the license to your iLok account. My apologies for the inconvenience.
Serato, Forum Moderator
Michael R 2:18 AM - 3 November, 2008
I see that you've authorised your copy now, I'll close this thread as your issue has been resolved :)