Software help archive

A read-only archive of old serato.com help threads.

Offline Player Not Working

Product
Scratch Live
Version
-
Hardware
Ortofon | Serato S-120
Computer
-
OS
Platform
-
DJ LOS NY 9:17 AM - 9 July, 2008
Works fine when SSL Box is plugged in but Doesn't play ANY tracks in the offline player. I can play all other internal sounds from Youtube, Quicktime, iTunes, etc.
The preview of the waveform loads, but the main wave form remains blank. Play button will highlight, but wave doesn't load or move.

Here is my hardware.

Model Name: MacBook Pro 15"
Model Identifier: MacBookPro1,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 2 MB
Memory: 2 GB
Bus Speed: 667 MHz

and im running serato 1.8.1
and im running Mac OS X Version 10.4.11
I have re-scanned ID3 Tags.
Ive changed various audio caches.
NOTHING.

Any help is GREATLY Appreciated.

HELP!!!!!!!!
Rane, Support
RafaelM 3:31 PM - 9 July, 2008
The files that do not play in the offline player, do they play with SSL connected in internal mode?
Rane, Support
Zach S 4:24 PM - 9 July, 2008
Make sure you have your computer's internal sound card selected as your output in the 'sound' options of the 'System Preferences'.
DJ LOS NY 4:58 PM - 9 July, 2008
Its not even some files, its all the files. My entire library doesnt play in the offline player, but plays on Internal Mode when the SSL is connected.

and the internal sound card is default on the Mac. I get sound out of ever other application and website, just not Serato.
Rane, Support
Zach S 5:19 PM - 9 July, 2008
Hm... do you get sound if you revert back to 1.8?
What type of files do you have in your SSL library?

I've heard of the offline player not working when using Vista but never a Mac?
DJ LOS NY 5:24 PM - 9 July, 2008
what do you mean, by what type of files? like MP3's, etc.?
All MP3's.

Ive had this problem sporadically with 1.8, and upgraded to 1.8.1 thinking it was a bug.

How can I go back to 1.8?
Rane, Support
Zach S 5:27 PM - 9 July, 2008
If you had this issue using 1.8 then there is no need to go back to that version.

Like I said.. I've never come across this with a Mac. I'm gonna guess its something outside of SSL but I will get the Serato devs. to chime in and see what they have to say.

Hold tight.
Rane, Support
Zach S 7:08 PM - 9 July, 2008
Have you tried restarting your computer?
DJ LOS NY 7:32 PM - 9 July, 2008
As in powering on and powering off? Yes, this has been a problem since 1.8 came out, but it would work some times, and other times wouldnt, but hasnt worked with 1.8.1 at all.
Serato
Zeb 4:24 AM - 10 July, 2008
Hi there DJ LOS NY,

This really is a strange one, is it possible to back up all your music files then remove SSL entirely from your drive, then do a fresh install.
DJ LOS NY 8:43 PM - 10 July, 2008
I mean it is possible, but will I lose custom crates that I've made in Serato?
Rane, Support
Shaun W 9:19 PM - 10 July, 2008
Back up the ScratchLIVE folder within your user Music folder
DJ LOS NY 7:53 PM - 11 July, 2008
Is there anywhere I can get the original Serato program online, I cant find the application installation CD. . .
or is the 1.8 or 1.8.1 download a complete download?
Rane, Support
Shaun W 10:15 PM - 11 July, 2008
All the downloads online are complete versions.
DJ LOS NY 12:16 AM - 12 July, 2008
alright, I have gigs this weekend, so come monday, ill back up all of my music, and the serato folders, un-install Serato, and re-install.
i will post to the forum after ive done it.
thanks for all your help.
have a good weekend
DJ LOS NY 10:01 PM - 14 July, 2008
No luck. I un-installed and re-installed multiple times. deleted the serato folders from the music. so I had a totally clean Serato program, no folder. dragged a folder in, and still nothing. any other ideas?
Serato
Josh 10:45 PM - 14 July, 2008
are you able to try playing a wav file DJ LOS?
DJ LOS NY 11:52 PM - 14 July, 2008
No, WAV files dont play in Serato either. I am getting sound from MP3's, WAV's from iTunes, and other media playerrs.
Rane, Support
Shaun W 3:43 PM - 15 July, 2008
Try adjusting the audio cache setting, within the setup screen, all the way to 60 and then retest the offline player.
DJ LOS NY 10:26 PM - 15 July, 2008
I did that already, didnt work.
Rane, Support
Shaun W 10:53 PM - 15 July, 2008
Have you checked the Sound option within the System Prefereces of OSX?

How many output options do you have listed?
DJ LOS NY 7:01 AM - 16 July, 2008
The only sound option is internal speakers, and like i said, it works for everything else, except Serato. I truly think its a glitch/bug. The overview will load, the main wave form will not, but you can see a cue point (if there's a cue at the beginning of the track) just not the wave.
Rane, Support
Shaun W 6:28 PM - 16 July, 2008
The strange thing about the issue you're having is that you're seemingly the only Mac user having this problem.

If you load a track to the left virtual deck and then disconnect the SL1, does the song continue to play in the offline player?

Go through all the tabs within the setup screen and list what's checked in each tab. In addition, check the vinyl control tab and make sure both vinyl start offset knobs are at zero 00:00.00
DJ LOS NY 11:25 PM - 16 July, 2008
When I load a track into the left deck, on internal mode. and it plays, and i disconnect, it stops where it is, the wave form is shown, but does not continue to play. if I then eject the song, and reload, no waveform is shown.

(whats checked in each tab)

HARDWARE TAB - USB Buffer Size - 8

PLAYBACK TAB - track end warning, playback keys use shift, use auto gain, hi fi resampler

on song load - instant doubles, play from first cue point.

braking - at 9 o clock

audio output - stereo

VINYL CONTROL TAB - vinyl control adjust loops with vinyl
vinyl scroll speed - set at 3 o clock

needle dropping - nothing checked

vinyl start offset - both at 0

LIBRARY TAB - center on selected song, include subcrate tracks

DISPLAY TAB - maximum screen updates (per second) 30

audio cache (seconds) 60
Rane, Support
Shaun W 11:49 PM - 16 July, 2008
try checking the "play from start option" within the playback tab
DJ LOS NY 11:56 PM - 16 July, 2008
tried it, didn't work.
DJ LOS NY 1:28 AM - 17 July, 2008
is it possible that there is a hidden folder on my MAC that wasn't deleted when I un-installed Serato?
maybe the folder is corrupt?

Tell me everything that would need to be deleted from the Mac, and where it is, before re-installing Serato. . .

Thanks for all your help.
Rane, Support
Shaun W 4:32 PM - 17 July, 2008
Unless your internal drive is partitioned or if you're using an external drive there's only three things you'll need to delete to completely remove everything SSL related.

#1 The ScratchLIVE folder within your user Music folder

#2 The com.Serato.ScratchLIVE.plist file located here: Macintosh HD/User/Library/Preferences/com.Serato.ScratchLIVE.plist

#3 The SeratoScratchDriver.kext file located here: Macintosh HD/System/Library/Extensions/SeratoScratchDriver.kext

Move all the above files and folders to a new folder labeled (bad files) and then reinstall SSL.

If that does the trick, please upload the (bad files) folder for the Serato developers to use for testing.

Sending bad files to Serato support -->> www.scratchlive.net
DJ LOS NY 11:53 PM - 17 July, 2008
didn't work. . .
Took all of those files, and put them into a seperate folder. deleted the app out of the applications folder, re-installed Serato, loaded in different folders, none of the wave forms load.
Rane, Support
Shaun W 5:53 PM - 18 July, 2008
Give us a call when you have time and we'll do a bit of extreme troubleshooting

Rane contact -->> rane.com
DJ LOS NY 6:48 PM - 18 July, 2008
will do on monday, thanks for everything.
Rane, Support
Shaun W 6:53 PM - 18 July, 2008
No problem
VinnyT 2:40 AM - 29 July, 2008
hey i would like to add i am also having the same problem on a mac.
Rane, Support
Shaun W 5:03 PM - 29 July, 2008
Quote:
hey i would like to add i am also having the same problem on a mac.

Good to know. Can you start a new thread so we can track your issue, as well :)