Software help archive

A read-only archive of old serato.com help threads.

Sending bad files to Serato support

Product
Scratch Live
Version
-
Hardware
Ortofon | Serato S-120
Computer
-
OS
Platform
-
Serato, Forum Moderator
Sam 2:40 AM - 14 September, 2004
Occasionally a user reports finding a file that does not load in Scratch LIVE, or has problems playing. We encourage users to send us those files, as this helps us improve Scratch LIVE to handle a wider range of corrupt files.

If you find such a file in your library, go to this page to send it to us: www.scratchlive.net

Please make sure you provide the following information
- The version of ScratchLIVE you are using. This is at the bottom right of the setup screen, and looks something like this: Version 1.6.3 (16331),
- Your computer specs,
- A detailed description of the problem you encountered,
- A link to the thread in which you described the problem,
- Your forum username.