Microsoft and Intel are working on a fix for this. Sit tight.

are you complaining about rane not doing their job or microsoft/intel?

Or you can donate the SL1 for a good cause.

What problem are you speaking of, I have an i5 with no issues...

then your lucky. if you look you'll see others with my issue. my sl1 box is seen but doesn't connect.

as for complaining take it how you like. fact is i ONLY have issues with my sl1 box. NONE of my other usb, firewire device have this problem. when i called rane when i got the new machine and loaded sl onto it, there response was its a bios issue, which to me is bs. then later it was a usb 1.0 - 2.0 issue with the insides of the box not microsoft. they finally got it to do it with one of their machines so then it was acknowledged as a problem. funny.

THANK GOD i have been using a dif program ever since i got into video year and a half ago. I am a professional WORKING this is what i do for a living and if my equipment doesn't perform im out of work,. I would still like my sl1 box to work for other situations. it wont even work as a sound card with VDJ/CUE due to this issue. guess time will tell.

I've got a new 15 inch MacBook Pro with an i7 Processor and I can't use my sl3 box? What's the deal?

I have an I3, WIN7 and no problem with SL1 or TTM57

that's great but you realize there are still people with issues. I happen to be one of them.

shopping with researching sucks... :P

without*

No problem w/ my i5 Macbook Pro. Is this a Windows issue?

I wasn't trying to be a dick, the point is, it's not everyone with your set up that is having an issue so maybe you need to set your sights on something else as the root of the problem.

my 15 inch macbook pro i7 has no issues, i'm using the ttm 57 btw.

exactly the types of responses i expected from this board. F**K MAC! the program should work on a machine that's specs are 10x's better than required PERIOD!

If you're buying a Windows PC for some specific purpose, you have to do a little research in advance if you expect things to work.

That goes for a lot of things besides SSL, and it's been that way for the past 20+ years.

i did my research and my laptop works GREAT for EVERY other program and thing i plug into it. but i guess you didn't read that ^ there.

You probably should have just returned the computer when you received it and found the problem. I've done that more than once when dissatisfied with a new purchase, and some of them were Macs.

I assume you've tried all of the USB ports? (Mentioned just because I didn't see you discuss that, and I happen to own a recent model Asus Windows laptop that only works with SSL reliably with one of its three USB ports).

If you can't exchange the laptop at this point, maybe the simplest thing would be to sell your SL-1 and get an SL-3.

no reason to return the laptop it works FLAWLESSLY with my main dj / vdjing software and oh i am most likely just gonna sell my sl1 i really don't see myself using SL much since i haven't in almost 2 years.

you sound like a little kid....

just sell it already then.. I would have sold it after 4-5 month

2 years?? geez

little kid?

why cause i want something to work as it should. or because i use a more advanced software? not sure where your going with that one.

You sound like a little kid who is whining about a product and doesn't want to help himself. Here are your options:

1. Return the laptop and find one that works with the same 10X specs. Then you can STFU.

2. Sell you SL1 since you don't use it and then there is no need to post here. Which means STFU.

3. Use the other "Superior" software and as always STFU.

But please, don't be a dick to those of use with no problems trying to help you.

LOL at your logic. "More advanced software" ...yeah that you bought a year ago vs. your SL1 that was designed 7-8 years ago long before the i5's were even a thought it Intel's nutsack. They didn't even have core duo's then, but you expect that if you can't plug in your first generation SL1 to technology that's been out a few months and it be up to the one that was built BEFORE that new technology to be the one to pick up the slack.

Like I said, there are many of us who don't have or have the problems that YOU have so maybe you should be pointing the finger at something else or just point it at yourself and be done with it. No need to be a condescending dick to people, especially when the more you post the more you come off as ignorant to your own gear.

Bravo! Bravo!

my thoughts exactly..

blah blah blah. if you feel i am or was being a dick I DONT GIVE A FUCK! everyone who tried to give me help said buy a mac, FUCK MAC pc works just fine for everything i do including what i do for a profession.

i'll just continue to be a ignorant condescending dick i guess.

oh and thanks for all the same suggestions.

You saying fuck Mac just shows how childish you are. Maybe you should try other options like 32/64 bit versions. Downgrade from 7 to xp or vista. Maybe you can triple partition your drive so you can store you music on partition 3. Put xp on partition 2 for music programs only, and use partition one for windows 7 and everyday use.

the laptop is a dedicated gig machine running windows xp pro 32 bit. all audio and video files are on an external HD. I had been running windows 7 but had issues with my Zero 4 disconnecting on its own which was months ago. might try loading windows 7 on its empty partition. thanks.

SL1 is almost 10 years old technology now.. does anyone really expect it to work flawlessly with brand new hardware?

Interesting so this problem is fixed??

nope problem still there. just installed windows 7 on a dif partition and still doesn't pick up the sl1 box. i even updated to the newest bios from a few days ago still no dice.

interesting.......so are you not a professional dj??

What bit? 32/64

32 for both.

and yes professional dj but like i said i use a different program for my main software. i would still like to be able to use the SL1 box.

What model laptop?

Dell M4500

Dare to try a 64 bit version?

i have no problems using a 64 bit but i don't have access to a 64 bit disk and i can't see buying it just to test it out.

out of curiousity have you tried different usb cables, or possibly tested on a machine with similar specs as yours?

Really? Here's what I wrote (and you ignored):

"If you're buying a Windows PC for some specific purpose, you have to do a little research in advance if you expect things to work.

That goes for a lot of things besides SSL, and it's been that way for the past 20+ years.

You probably should have just returned the computer when you received it and found the problem. I've done that more than once when dissatisfied with a new purchase, and some of them were Macs.

I assume you've tried all of the USB ports? (Mentioned just because I didn't see you discuss that, and I happen to own a recent model Asus Windows laptop that only works with SSL reliably with one of its three USB ports).

If you can't exchange the laptop at this point, maybe the simplest thing would be to sell your SL-1 and get an SL-3."

Nothing in there about buying a Mac.

Though I do find your obvious "personal issues" regarding Macs kind of amusing.

you probably just stfu and buy a mac tho

this discussion delivers!!!!!! thanx to all the participants.

no i wont just stfu and buy a mac. i don't need a mac i know more than enough about computers to not need too.

yes i have tried dif usb cables, ports all that. the only other machine i have

no i didn't ignore your comment but how are you supposed to "research" an issue with processors and usb 1-2.0 issues? you can't and apparently you didn't read my posts when i said i don't use sl or vsl as my main program but i would still like to use it if needed. so when i did my testing and research once my machine arrived it worked perfect for my software so there's no way in hell i'm gonna return it due to it not working with sl/vsl

like i said the machine works great with everything else.

dude.. chill out! if you feel that strongly about other software that's cool, If you are having issues post it in the help section. The mods have said that intel is working on a fix. im not telling you to go buy a mac, im telling you to go buy a STFU!

This rates a huge LOL, more than enough said.

ha, irony.

Lol.

sick!

how is it irony. wtf does an i5/usb issue have to do with knowing or not knowing about pc's? your a bunch of clowns and this board gets more DOUCHIER and DOUCHIER every time i come on it. no wonder SL/VSL sales are down. 99% of your comments make no sense to anyone other than yourselves.

sorry i don't ride SL's dick like you guys................................. get out your saddles!

dj synystr:

I really don't get all the angst.

You've already said you use other software (apparently VDJ) that you like better than SSL.

Apparently that software is working out fine for you.

Perhaps you should just sell off the SL-1 and move on with your life.

If, for some reason you still wanted to run ScratchLive (self-inflicted pain maybe, since you apparently dislike it so much), and you've exhausted all troubleshooting possibilities on your present computer, you have at least three viable choices:

1) sell your computer and buy something that actually works okay with SSL and the SL-1 (but *not* a Mac, OH GOD NO NOT A MAC!!) --holds up silver cross and burning sage while facing in the direction of Cupertino--;

2) sell your SL-1 and buy an SL-3, which is USB 2.0 and apparently doesn't suffer from the USB problems on certain newer chipsets;

3) Wait for someone to come up with a fix for your present configuration (perhaps trying to open some communication with the maker of your computer and/or Microsoft, since the real technical issue seems to be on their end);

3a) in addition to the above, post melodramatic poorly-written aimless diatribes on the ScratchLive boards from time to time, just because!

Bonus Hint: It's pretty easy to sell the SL-1, pretty amazing how much resale value they hold, actually.

Why does anyone bother asking for help involving a PC? These threads are always hijacked by Mac owners flexing their tech muscle and offering no help. Honestly guys, how can you help if you don't have a PC? What do you know if you haven't seen Code 10 a thousand times. It's frustrating and Rane doesn't seem to stand by there PC owning customers making it insulting.
I own a Mac and a PC with Windows 7 and a i5 chip. If you don't know, Windows 7 is the real deal. All in all my PC runs way better than my Mac ever did EXCEPT with Serato. In fact I only use the Mac to spin. That is why I can't understand why Mac users can't wait to throw blows at PC users. Is it a social status thing? Is that why you guys get dressed up and go to coffee shops to surf the web so the world can see your awesome illuminated fruit silhouette? Guess I should take my Mac to Starbucks then, so I can be cool like you guys.

Insulting? How?

If you request help from Rane or Serato you'll receive the same awesome support regardless of what OS you use.

Also, despite what some people seem incapable of believing, we've worked very closely with Microsoft to get fix in place for this problem that exists at the OS and driver level.

If you can suggest some other ways that we can stand by Windows users on this issue then please let us know.

Easy! FIX IT!!!!!!!!!!!!!!!!!
It's been a year and 3 different versions of serato. I call things the way I see it.... and the way I see it, since some of your customers don't have an issue, it's easy to say "It's not a problem with our product".
Ask for help you say? All threads here are the same. A guy with a PC asking for help, Mac users saying "buy a Mac you loser", and a Serato Moderator saying "we've tried everything twice" and perhaps some "try this" crap that everyone has tried before posting a thread. It's a pattern.... a year long pattern.....thats insulting!

P.S. I wrote this on my Mac sitting in Starbucks. I do feel a little elitist. Silly poor people with their PC's. Ha!

before you respond back explaining how helpful you've been, use this thread as an example. A PC guy asking for help and your idea of helping is "sit tight". Then the Mac monsters started, you didn't say a word. Then when I show up and dare say a negative word about Rane, THEN you pipe up.

Yeah buddy, I find this kind of thing insulting.

I didn't pipe up because you said a negative word about Rane (FWIW, I don't work for Rane, I work for Serato). I commented because I'd wanted to know why you felt insulted and how you think we can better support you with this problem.

Writing the words "fix it" in upper case letters followed by multiple exclamation marks is not an answer to either or those questions. It's been explained at length what is required for this issue to be resolved and those steps are under way.

No one from Rane or Serato has said "It's not a problem with our product". Clearly and obviously it is. Where did you see someone say this?

It's an operating system level problem that manifests itself in our product and that means that, very regrettable, we have to wait for a 3rd party to fix it.

No one from either Rane or Serato has said "buy a Mac". If someone responds to you in this way they're wasting your time and you can best show them how pointless their arguments are by ignoring them.

When I say "ask for help" I mean in a Help Thread - the correct channel through which to get product support. You take your chances in a general discussion area such as this.

i've been followin this topic from it started about 3 or 4 months ago and it did start out as a windows problem then when the new mac had the same problem it became an intel problem. i'm not saying you guys at serato aint tryin but you been less than sympathetic to the people with this problem. and for the the mac fanboy don't know where you were but they had the same problem till the release of serato 2.1. that y its being called I processer problem. dj synystr hang in there i'm with u 100%. i dont know maybe( just guessin here) serato won't be affected by the lost of sale as its rane that makes the hardware the software is basicly free.
.

I'm with you guys 100% too. This fricken sucks, more so because we're reliant on people outside of our own organization.

gartio, what do you mean by:

Are you really dissecting what is meant by caps and exclamation marks? Your condescending description of something every 7 year old with a cell phone knows doesn't answer any questions either.



It's been over a year, the only way you can show you stand by Window users at this point is showing results. Maybe you can throw in something a little more substantial than "sit tight". Some of us have been sitting long enough.




Been there, done that. It ended with "Hurray, 2.0 has been released and all is well. We are closing this thread now" That was April. I've been checking twice a month or so to see the same spin and deflection over and over. BTW you've reached the "I care about your feelings" phase. Another part of the pattern.

If you really want to help people, offer to buy it back from your customers. Don't suggest downgrading to xp. I thought about selling it but I have a moral issue with selling something without disclosing that it won't work with the best PC's available.
Anyway, its good to see you guys are keeping it consistent. I'll check back in a few weeks to see some good news hopefully.

LOL I love it.

i guess i'm still the only one with the issue.

I too have a hard time selling something that works on EVERY other computer i have that isn't an I processor. just sucks i can't use it with a GIG machine customer made for what i do. but i digress................................................

Buy it back, LOL that means they would loose money to keep there customers (me from the release of SL) come on, we know it costs about $50 to make an SL1 box and surely why would you want to even offer something like a buy back/trade in offer to keep existing customers happy, Thats just ludacris?

SL/VSL will just continue to sit on my desktop looking at the back of my other working professional software until it gets fixed. hey but at least i get free updates for SSL! Yeah!

I'm pretty sure this video will play no problem in SSL/VSL: img405.imageshack.us

Seriously though.... Who's the elitist? A guy that buys a laptop that is known to work 100% of time with SSL, or a guy who goes out and buys a laptop that is 10X better spec'd? (without doing any research, and then proceeds to bitch that it doesn't work with a particularly old piece of hardware)

You bought a Ferrari to drive on dirt roads and are complaining to Ferrari that the road has potholes and you can't do 0-60 in under 4 seconds.... #imjustsaying

who didn't do research?

again another pointless post.

thanks for the in site.

oh and again its usb it should work PERIOD. there are NO other devices i have some OLDER than my SL1 paper weight and guess what. NO problems with connection.

Sounds like you didn't even try to do research. Lots of people here would be more than happy to suggest a good machine that's been proven to work properly - even a PC.


better talk to Microsoft about that one then, it's their backwards compatibility issue. Not Rane

how when its the ONLY thing i have heard having connection issues with I processors? i was told once by someone on the phone from rane that its the INSIDES of the box as in a HARDWARE issue not a microsoft issue. it has nothing to do with the OS.

my guess would be the new i processors aren't backwards compatible with usb 1.1, particularly with some way the SL1 box was designed.... the insides of the box were designed a LONG time ago. You can't blame them for the incompatibility with i processors.

i'm not blaming them for old technology i'm asking them to do something about it. you know how many people own an sl1 or 57 mixer with 1.1 USB? A shit load yes it doesn;t happen to everyone with these types of processors but enough IMO for something to be done. i asked them too about a trade in offer or price drop to upgrade the hardware and i got the standard "we are not offering any discounts at this time" just as i would expect.

They did its called the SL3

lol yeah ok. spend another $500 after spending $500 and $200 for a plugin. no thanks i'll pass on that idea but thanks.

I feel your pain, seriously I do.... Things like this happen with software products. I'm sure this affects other USB 1.1 security dongles as well. I'm no programmer, but it doesn't seem like something that can be fixed on Serato's end.

In a case like this you're probably better off just selling it on eBay and using that money towards and SL3. It sucks, I know, but that's the way technology goes sometimes. It's not anyone's fault, it just is what it is.

I wish I could play my original NES Mario Bros cartridge on my Wii, but I can't. I need to buy the new version....

If you're a "professional dj" that should be peanuts. It's an investment in your gear. It's capital. It gives you tax deductions.... seriously, now your just being immature and entitled...

Lots of people have offered genuine help, you still just whine and cry...

/thread

heres what im confused about

You say this



indicating you did product research and made the best decession on what computer to get BUT



and


It sounds like the problem is somewhat widespread and known...shouldnt yuor research have turned this up and warrented you chossing a different machine?? On e that didnt suffer these issues

what genuine help? i have tried all the "help" that has been offered other than a new laptop or mac.

1. wait for bios update
2. wait for chipset update
3. delete, reinstall blah blah blah
4. continue to wait we got it to not work on a machine here at rane so now we'll address the problem
5. your still waiting ok cool we'll let you know
6. try windows 7
7. try windows xp pro sp3
8. oh your still here waiting, cool. call back in a few weeks.
9. it works on a mac just buy a mac to run one program.

I have the $ for the gear but no need to re-buy something that i don't use for my main program so why invest?

shit i bought VSL plug in when it came out but its not what i need some features are dated and it doesn't perform how i want a video program to perform. it worked fine on my older laptop cause it connected to the box.

and bezzle this wasn't a known issue when i bought my new machine cause it was NEW as in no one really had used an i5 processor much yet cause it was again new. all this info was slowly released by rane via tech calls or this board. so...............

enough said... and you wonder why it didn't work with some applications? The price of early adoption....

not some ONLY the SL1 BOX

Have you tried other USB 1.1 security dongles? no.... Just cause your bootleg version of VDJ works

LOL bootleg, Dude learn who you speak to before you assume.

maybe you have a bootleg version but i spend money for programs that make me money. my "bootleg" version works great with a firewire mixer, midi, sound card combo as well as any hard drive i have ever plugged into it. it even worked great with my SL1 box as a sound card until i switch to the I processor.

no i haven't used or tried a security dongle, no need for it so can't tell you if i would have an issue with connection.

anyway.... the SL1 is a security dongle/soundcard, which makes it different than anything else you have plugged in. Your inductive reasoning skills are top notch. I'm only suggesting another explanation as to why the i processor hardware/bios has problems with it.




I really don't see why you just won't sell your SL1 and get an SL3. You got unlucky with your gear purchase/combination. It happens. It sucks yes. I'm sorry Serato is out to get you. Bite the bullet, buy an SL3, and fix the problem. But it seems like you'd rather keep bitching instead. You don't use serato anyway.

Sometimes the real objective is whining.

wow why would you sell your sl1 to buy sl3. people, you are the customer you have rights, if you are not satisfied with there product speak with your wallet , spend your money with the competition when their bottom line take a hit they will respond. people there i no reason to argue over this product if it works for you good. peope with ideas on how to solve the problem post. you other guys, you only bought the product your not paid to defend it(not even the rep of serato are defending it as much) dont get bent because it doesn't work for me. this is just like the pioneer - denon forums back in the day

Y'all buggin. However BOTH sides have a decent argument.

wow this thread really pisses me off. Should you really research the software that is running on a laptop before you buy it? Thats like buying a car that takes gasoline and researching to make sure that the gas will actually run the car. it should work ENOUGH SAID and serato needs to better take care of its customers. I understand there "working on a fix" , but give me a break 3 months!..

and btw i own a mac.

and i would find it insulting to when ChrisD gets on here saying "how can we at serato better take care of you"? durrrrr FIX IT

You guys crack me up. The SL1 works just fine on how many years worth of computers from various companies, yet it hiccups on some hot new shit machine and it's Serato's fault?

If it works fine on other computers but not these specific i processors, how does the logic escape you that the problem is with the computer manufacturer and not the hardware vendor who has had their product in the market for six years? They could have just as easily said the SL1 is end-of-life and we won't support it as of <month-date-year>, but they haven't. You should be grateful.

anything else left to say? like ^ dude said, be grateful and patient

"If it works fine on other computers but not these specific i processors, how does the logic escape you that the problem is with the computer manufacturer and not the hardware vendor who has had their product in the market for six years? They could have just as easily said the SL1 is end-of-life and we won't support it as of <month-date-year>, but they haven't. You should be grateful. "

because the last time i spoke to someone on the phone at Rane 3 months ago i was told it was THE HARDWARE! the internal making of the SL1 box is the issue. Microsoft is working on a solution to fix RANE's hardware issue with SOME machines.

but i digress..................

So the hardware they developed years ago had an inherent problem that only showed itself on processors that were designed 6 years later?

I have a feeling that what you were told and what you heard are two different things.

like i said why is this the only device that has issues? so with YOUR logic the the USB 1.1 hard drive that i have from 2000 shouldn't work on a newer i5 processor. think about that for a second.

and the statement about the NES and the WII just makes no sense. i'm not asking to plug it into a usb 800 or firewire port. i'm asking to plug it in to a usb 1,1-2.0 port exactly the type that is required.

I know what i heard and what was said.

It isn't.

what bunch a bunch fucking crybabies...take it to the help section and shut up

I don't get it. When apple writes an OS that isn't compatible with the old G processors people were told they would have to update equipment to get all the new stuff. Thats life. Just like Windows XP will now longer be supported and will no longer be shipped on Dell computers. Time to move on.

Well, truth be told, Microsoft tried to push VISTA on folks with a BIG backlash. Next thing you know, they were offering DOWNGRADES to XP, until Windows 7 started picking up speed.

So, a level of resistance CAN be effective...

If he just bought the sl1 and it wasn't compatible then yes, pushback can help. But he bought a new laptop that isn't compatible with previous hardware. So push in the right place.

The real issue here, which is getting kind of stupidly overlooked/ignored in all of the gnashing of teeth, is that Intel broke compatibility with USB 1.1 audio devices.

The best that can be hoped for is that Intel themselves will come up with a fix that's somehow retrofittable to existing hardware.

Short of that, computer manufacturers may come up with BIOS/EFI patches to work around the problem.

Short of that, OS developers may come up with software updates to work around the problem.

Short of that, Rane and/or Serato may come up with software updates to work around the problem.

But the origin of this particular issue is NOT Rane or Serato (the SL-1 and TTM57SL both worked for years with previous-generation computer hardware), so blaming them is just plain dumb.

Say that *ish again, they didn't hear you.

i have a question why is rane still selling sl1 and 57 mixer if they know it won't work with the i processor(read through the forum mac's are having issues also maybe not as much). should they atleast have some kind of disclaimer to all the new people buying them

the problem with the i series processors for mac will be sorted with an update from apple in the near future the problem with windows may take longer i was in a serato tech mate course just yesterday and this was brought up

because not every computer is running a i processor?

DJ Synystr said...



And then he said...



Hrmmm... Contradict yourself much??? Point is hardware is dependent on software and vice versa and will never ever be 100% foolproof. In the end I think Serato/Rane have some of the best products and SUPPORT of ANY company out there, if not THE best I have ever encounter.

Sounds like someone just wants to bitch and moan...

really?? with a fun upbeat name like DJ Synystr you would think he would be a happy go lucky kinda guy right