Websites Discussion

Talk about our websites Serato.com and Whitelabel.net
To talk about a Serato product such as Scratch Live or ITCH please find the appropriate forum area.

Images people post not viewable?

DJ Stoyvo 4:40 AM - 19 August, 2010
How come have the uploads or pictures posted have a Link button we can click but it does nothing?

Google Chrome 5.0.3
Serato, Support
ChrisD 5:42 AM - 19 August, 2010
Can you link me an example please DJ Stoyvo.
DJ Stoyvo 3:55 PM - 19 August, 2010
Dj Farhan 8:16 PM - 19 August, 2010
same here, i am using mozilla, i hover around the attachment and all i see is the the button for link on the right side
DJ Stoyvo 10:20 PM - 19 August, 2010
Yeah. If I click the link I just move to the position of that post
Dj Farhan 10:20 PM - 19 August, 2010
^ same here
Serato, Support
ChrisD 10:31 PM - 19 August, 2010
By default, files uploaded into Help threads are visible to Support staff and Moderators only. They have the option to change the visibility so that everyone can access the upload.

Generally speaking this is a good thing because a file attachment could include some sensitive data. But I appreciate that it's a bit annoying in the case of an image that other forum members might want to view.

We still need the file attachments to be vetted by a mod or support person so all I can suggest for now is that you ask an appropriate person to change the permissions for a file on a case by case basis.
Dj Farhan 10:32 PM - 19 August, 2010
undertandable, thats what i figured
DJ Stoyvo 10:53 PM - 19 August, 2010
Thanks Chris for getting to us so fast. I dont understand though, shouldn't images be visible to all registered users? I don't see the harm in images :S
Serato, Support
ChrisD 11:22 PM - 19 August, 2010
There are plenty of instances where have uploaded screenshots of sensitive data so having some control is necessary.

It's inconvenient I know, but for the time being it's for the best .