Software help archive

A read-only archive of old serato.com help threads.

Hardware Disconnected ITCH

Product
ITCH
Version
1.0.5
Hardware
Vestax VCI-300
Computer
PC
OS
Platform
-
lech 4:15 PM - 21 March, 2010
Product: itch
Version: 1.0.5
Hardware: vestax-vci-300
Computer: pc
OS Version: vista32
---

Just plugged in my VCI-300 for the first time, installed the software an upgraded to the 1.05 version. Unfortunately, ITCH determines the VCI as disconnected. I've ensured there are no logitech webcam drivers and also confirmed that the VCI-300 is my audio playback. But, I cannot specify the VCI-300 as the MIDI controller. I have also verified on MIDI-OX that there are no MIDI installed.

Not sure where to go from here...but any assistance would be much appreciated!
Serato, Forum Moderator
Michael R 3:30 AM - 22 March, 2010
Hi lech,

Have you tried connecting to all USB ports on your machine? Also make sure the Input switch on the back of the unit is set to PC.
1:21 AM, 2 Aug 2010
This help request has been closed due to inactivity.