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having problems with the connection of the beta..
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having problems with the connection of the beta..

Product
ITCH
Version
-
Hardware
Numark NS7
Computer
PC
OS
Platform
-
dj taino 3:08 PM - 6 March, 2010
Product: itch
Hardware: numark-ns7
Computer: pc
OS Version: vista
---

I've DL the beta and the newest version on my laptop(hp dv4 with vista64) and it seems to DL well but wen i use the ns7 it still says hardware disconneted and my usb light indicator doesn't come on.. Now my question is where is my problem? is it the unit or is it the program?
Numark, Support
sbangs 4:35 PM - 7 March, 2010
Hello this means the driver did not install, do you know if your os is 32 or 64 bit?
dj taino 5:02 AM - 9 March, 2010
its 64 bit.
dj taino 4:14 PM - 19 March, 2010
its a vista 64 bit on a amd turion processor for a hp laptop..
Numark, Support
sbangs 7:19 PM - 21 March, 2010
We are aware unfortunately the AMD series processors exhibit poor performance.
I would recommend ensuring you have the latest drivers, bios and USB chipset for your system you can check this at your PC manufactures website.
10:00 PM, 23 Jan 2011
This help request has been closed due to inactivity.
dj taino 10:10 PM - 23 January, 2011
soo i upgraded to a intel duo core t6600 with a 2.20 ghz windows 7 64 bit and the problem still sees to exsist. after 15 min of playing the stuttering of the right platter.. then the fader not fading to switch sides. also when i load a song it freezes the whole unit and i have to power off and reboot to try to play again..This is really frustrating because ive had this unit all this time and havent been able to use it for any of my gigs.
dj taino 4:41 PM - 28 January, 2011
soo i upgraded to a intel duo core t6600 with a 2.20 ghz windows 7 64 bit and the problem still sees to exsist. after 15 min of playing the stuttering of the right platter.. then the fader not fading to switch sides. also when i load a song it freezes the whole unit and i have to power off and reboot to try to play again..This is really frustrating because ive had this unit all this time and havent been able to use it for any of my gigs.
Numark, Support
sbangs 4:55 PM - 28 January, 2011
Hello,
Can you verify what version you are using now?
I assume you have done the usual tweaks for a new laptop of updating your OS, Drivers and Bios. Some times new machines come woefully out of date driver wise.
dj taino 9:45 PM - 13 February, 2011
are you refering to the laptop or the ns7?
Numark, Support
sbangs 9:48 PM - 13 February, 2011
The laptop.
dj taino 9:50 PM - 13 February, 2011
what updates needs to be done ?
Numark, Support
sbangs 10:00 PM - 13 February, 2011
Please can you take a look at this guide here. Its a great quick-start guide on preparing your system.

serato.com

You should also check this Windows optimisation guide.
serato.com

Basically you want to make sure you have the latest bios, drivers and chipset driver/firmware.
Run windows update and visit your computer makers website.
dj taino 10:25 PM - 13 February, 2011
that only talks about vista, it doesnt say anything bout win 7..
Numark, Support
sbangs 10:28 PM - 13 February, 2011
Windows 7 is really a re-issue of Windows Vista with performance enhancements the guide stands for 7 also.
dj taino 10:30 PM - 13 February, 2011
would i have to update itch as well?
Numark, Support
sbangs 10:31 PM - 13 February, 2011
Quote:
would i have to update itch as well?

I do not think you would need to this is an issue in my mind with your USB performance.
11:00 PM, 27 Feb 2011
This help request has been closed due to inactivity.