When control vinyl is moved slowly serato doesnt recognize it.. When I move the vinyl semi slowly it doesnt move in serato. It just acts like the vinyl is remaining still. Why is this happening and how can I fix this.. This REALLY sucks btw.

What's your latency setting?

4

how slowly are you moving it?

how can I explain that without making a video? Just moving it slowly.

Have you checked to make sure that the calibration is correct in the setup screen?

please explain further

click on the link I posted, that should help you out

yes, click link for screenshot

i63.photobucket.com

for the record, ive been trying to call the phone "support" number(s) since last wednsday and havent gotten anyone to answer the phone yet..

My guess would have to be that it has to do with the latency setting. The problem is with Vista you can't get the latency all the way down to 1, which is why you were having USB dropouts. But the drawback to having a higher a latency setting is that you don't get as quick a response from the program

i thought the same thing but it happens on 1 also. so its not the latency. if you experiment with it yourself you will see what im saying.

I think it's more of an issue with the way Vista handles USB, because I run XP with my latency at 1 and have no issues

Vista is the current OS and has been out for way long enough for these issues to be fixxed. Theres really no reason to blame vista. If thats what support says then honestly its just a cop out.

I don't know what to tell you then. Hopefully someone from suppot can chime in and help

And serato is touting SSL as "vista ready". To me that means it should run AS WELL on vista as xp. I paid for vista and have no desire what so ever to revert to XP. I dont like going backwards.

well, someone from seraro support had time to close my other thread but no time to reply to my problem.. So the outlook is doubtful. As I said, I cant get anyone to answer there phone.Honestly, im ready to just pack it up and send it back at this point. I feel I got ripped off as this software is not performing the way it should and the way its advertised at all.

Hi seratouser420,

Are you able to provide the specs of the machine you are using?

We have a Vista laptop here. With the USB buffer set to 4 I can move the record quite slowly and have Scratch LIVE follow it. With the buffer at 1 it can follow the record move at very slow speeds. I know it's hard to describe, but it would be good to know how slowly you are trying to move the record.

One other thing to note, when you are moving the record slowly what does the tracking indicator look like above the virtual deck - grey, red, short or long?

Hi Michael

No bar at all on slow movents.. Semi slow gives a really short red bar.

my specs are -

evga 680i SLI mobo
e6750 c2d @ 3.3
4 g's 800mhz ddr2
tech sl1200 mkII's w/ shure m447-h
rane TTM56
vista 64

If you want any more info just tell me what you need.

thx

I know it may sound like a nuisance more than a problem. But this is causing MAJOR sticker drift as the slow movements when scratching/cuing etc arent causing the waveform to move at all.

Is that with the USB buffer at 4? Are you able to set it lower and see what the tracking indicator looks like - any difference?

ill try right now. BRB 2 min.

its actually exactly the same.. The only diff is at 1 I get usb dropouts when I just scroll through my crates even.

scroll though tracks within crates I meant to say

*through* , I meant.. I make too many typos.

Very odd. On the Vista machine here with the latency at 1 I get a small grey bar, so I can scroll quite slowly. Have you got all other programs closed and any wireless internet or bluetooth turned off?

yes. Not a thing in task manager exepct the reg windows stuff.I used wired lan net also.

I mean I USE a wired lan cable for internet. I got away from wireless a few yrs ago as I had issues when gaming.

Try going to the setup screen. Place the needle of your turntable on the record but don't have the record playing, just let it sit still. Click and hold on the estimate button under the scope views (next to the threshold slider). The threshold slider will start to adjust itself, keep holding down the button until the slider settles (or close enough to settles) then release the button. Try playing the record now and moving it slowly - does that make any difference at all?

Also you probably have checked already but are your turntables grounded correctly? This can interfere with tracking.

Our office is closing and I'm about to head home for the day. I'll jump back on later tonight and see how you're going. I'll also let the team at Rane know what's going on and see if they can give you a call (they're based in the USA, we're in New Zealand).

yea my tables are grounded to the TTM56. Actually , by doing the estimate again it seems to have helped out tracking considerably. I had no idea that the DB would have any influence on tracking. Im gonna head to bed as I have to get up early but ill test more thoroughly tomorrow.

thx for the help Michael

The estimate slider have more due with tracks than the buffer/latency. The estimate sliders set the signal-to-noise ratio. When the estimate sliders are set more to the left (towards -72dB), slower movements will be picked up better. When the estimate sliders are set more to the right (towards -24dB), slower movements are ignored. It's very important that you calibrate SSL everytime you play to get the optimal estimate threshold setting. Note though that setting the estimate sliders too far to the left may cause unwanted problems also, like the tracks "moving" even when the record is stopped or the needle is up, and obviously as you've seen, too far to the right and slow movements don't get picked up and registered.

seratouser420,

I'm happy to hear calibrating your turntables fixed the issue.

Calibrating is one of the most important things to do when using SSL.
Know that you will need to go through that process any time you move your setup to a new location due to different amounts of noise in the different locations.

On a side note.. I'm sorry that it took a while to get your issue sorted.
Last Wednesday was our Friday due to Thanksgiving weekend and we didn't get back in the office until Monday. Its now Wednesday.
I'm going to assume you never left a message because we've already replied to the messages we got over the long weekend.

In the future.. if we don't answer the phone please leave a message or shoot us an email. We are very fast in our replies and are eager to help our customers.

We thank you for your support.

Hey seratouser420,

How's everything going now - is your issue resolved? Please let me know and I'll close this thread if it's all working ok :)