It seems that Itch is not importing all of the files from my iTunes library.
I'll search for specific tracks and they will not show up in ITCH, or I search for an artist and it will only show 1/2 of the tracks in an album, or just be missing random tracks here and there.
I've tried refining my search terms, just in case, and the files are still not showing up in ITCH. I've checked iTunes, and the files are there and play back. I've check my Hard Disc to make sure that the files are physically there (and they are).
I'm running iTunes 8.0.2 and ITCH v1.0.3

Any help would be appreciated. it really sucks to be at a gig and be spending the extra time searching for tracks that should be there...

Hi Intoner,

What format are the files you aren't able to see in ITCH? If they are DRM protected AAC files you will be unable to play them.

They are all mp3s without DRM.

Are the files all on your internal drive or are some on an external as well?

everything is in one folder on an external drive. My itunes is organized ("copy files to itunes music folder when importing" and "keep itunes music folder organized" are both check in iTunes).

Is there anything you can see that the files that aren't showing up have in common? (ie a strange character in the filename)

What might be a good idea is if you could upload one of the tracks that you're having this problem with and we'll have a look at it. You can upload it here -> www.serato.com

Please let me know when you've uploaded it :)

sorry for the delay...



As far as I can tell it is completely random. Sometimes a particular track will be there, and the next time I open Itch, it'll be gone.

also, the track has been uploaded.

My turn to apologise for the delay, I've been away over the Christmas and New Years period :)

I've had a look at the file you've uploaded and there seems to be nothing wrong with it as far as I can see.


This is odd. When you say they files aren't in ITCH do you mean they are coloured red in your library (ie file not found) or that they don't show up at all?

No worries on the delay... :)

They do not show up at all.

The biggest issue for me is that I'm unable to utilize the playlists i create in iTunes, as a large portion of the tracks won't show up. so I can't even do the trick where I copy the list over to a serato crate.

If you go into the setup screen in ITCH then to the library tab you will see the Show iTunes Library option. Try unchecking it and checking it again, do all your files show up then?