Two of the pins inside the USB jack are bent, and I can't insert the cable.

That's basically all -- I tried putting in my cable as usual and noticed that the two bottom ones were bent, and I have no idea how to fix the problem -- is it possible to open the box and just replace the jack? Praying for that.

Thanks for any help!

You could just replace the USB jack if you want to. Its a generic part and any computer repair shop should have the part. I wouldn't attempt to do it unless you have experience in electrical repair tho.

If you take it in to the computer repair shop, they should be more than qualified to repair it.

Great - I will try that today. Thanks for your help, Rafael!!

Hey Rafael, I've spoken to several computer repair places. One told me "We don't replace USB jacks." The other told me "It's not worth it to repair the jack." -- whatever that means. Should I be looking for a specific type of repair place? I need the box fixed ASAP.

Thanks again for your help,

Rob

Where are you located?

New York City -- any ideas?

No place can fix it in NYC?

I live in Jersey... 5 minutes over GWB... My DJ'ing partner can fix it. PM me if you have no luck.

This is his company... (he is a one man show... designs and manufactures this stuff)

www.customled.com

This is a project he helped me with...

www.scratchlive.net

Another member on this board who lives in NYC wanted me to fix a USB jack but we have not had a chance to meet up. He got a couple quotes that he felt were high to fix it... may be you see what places he contacted??

His user name is "Sniffles"

Whatever works better for you... lemme know if I can help... hope you get it goin soon...

Hey Confounded, did you get your USB jack fixed?

If not, you can use our Service Repair Shop Locaton to find a repair shop which is close to your residence.

rane.com

Can we just order a new USB Cable? Mine keeps getting loose. What do you think?

Thanks,

A new USB cable will work for those who are having issues with the cable itself.

The USB port on the SL1 is intentionally designed to "give" a little so it does not snap off. But, if the bluelight is not staying on and if SSL reads "Hardware Disconnected" then your usb port might just need replacement.

That always freaked me out... glad to hear you say it is the way it is supposed to be.

Thanks, Rafael, I'll try that.