Software help archive

A read-only archive of old serato.com help threads.

lost ilok

Product
Pitch 'n Time Pro
Version
-
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
brianblosil@qwest.net 5:08 PM - 21 November, 2008
Product: pitchntime-pro
Platform: protoolshd
Computer: mac
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hello, i own a copy of pitch n time pro. my little kids lost my ilok and some software in my studio. i am currently having my numerous licenses moved to my new ilok. i would be very appreciative if you would do so also. my name is brian blosil. i don't have my reg no. i hope you can find my license from this limited info. my new ilok is under bblosil. thanks for your help. i don't know if i have a web site acct.
Serato, Forum Moderator
Michael R 10:50 PM - 1 December, 2008
Hi Brian,

Yes I can find you in our system as a registered owner of Pitch 'n Time Pro. If you have lost your iLok your will need to go to www.ilok.com and report it as lost. Pace will then issue with a confirmation email. If you can forward this to support@serato.com with your iLok user ID we'll be able to sort you out a new license.