Software help archive

A read-only archive of old serato.com help threads.

When I follow the instructions this what I see(Install Failed)

Product
Video-SL
Version
Video-SL
Scratch Live
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
-
Luisinthemix 12:23 AM - 14 November, 2008
Product: video-sl
Computer: mac
OS Version: 10.5.2
---

I inserted the cd ,open it and double click on Video-SL Installer. mpkg. The window says installing video-SL and then It says Install failed (Installation had errors)
Rane, Support
Shaun W 12:44 AM - 14 November, 2008
Download the Video-SL update from here and install it instead -->> version 1.0.2 -->> www.scratchlive.net
Luisinthemix 1:50 AM - 14 November, 2008
Well thanks I got it Installed but It does not read the videos yet. It reads couple of videos w/no sound.
Rane, Support
Shaun W 4:23 PM - 14 November, 2008
What kind of video files are you trying to play?


We have a few videos you can use for testing here -->> Video-SL Demo Content -->> www.scratchlive.net
Luisinthemix 5:37 AM - 20 November, 2008
Well now can play your video/loops When I drag a avi movie video the software quits unexpectedly (I have to relaunch every time)and the manual says that supports avi formats. I got It to play mpeg-4 movie, but some of them sounds like the chipmunks.Some mpeg-4movie has only audio and some of them can't be read. Most of my videos are on avi and mpeg any recoendations?
Rane, Support
Shaun W 5:44 PM - 20 November, 2008
I suggest installing a Quicktime component called Perian -->> perian.org

By default Quicktime sucks at playing avi files and Perian might help.

Give Perian and try and let me know how it works out.
Luisinthemix 1:08 AM - 21 November, 2008
It's playing the avi video now but w/out audio
Rane, Support
Shaun W 7:00 PM - 21 November, 2008
Quote:
It's playing the avi video now but w/out audio

Does it do the same with all avi type files?
Luisinthemix 6:53 PM - 22 November, 2008
Out of 40 avi videos I played 2 worked fine (Audio & Video). 3 couldn't get read. 2 sent me to relaunch the software(Hope that does not happen at the club when I start mixing videos). One video played audio every 10 seconds (at very slow tempo[Slow deep voice])I played it w/Quik time player and It did good. One payed audio only And the rest of the videos played w/out audio.
Rane, Support
Shaun W 6:36 PM - 24 November, 2008
When you get time, please upload a few of your AVI files we can use for testing -->> Sending bad files to Serato support -->> www.scratchlive.net

Also, please run a few of the problem avi files in MovieInfoBatch and post the results here.

MovieInfoBatch details -->> How-to: Get information about your video files -->> www.scratchlive.net
Luisinthemix 4:39 AM - 28 November, 2008
I have tried every single day to upload the files and they can't upload to the internet
Luisinthemix 5:42 AM - 28 November, 2008
Bingo I got it let me know what's wrong. thank you,
Luisinthemix 10:24 PM - 2 December, 2008
So what's wrong with my Files? HandBrake don't even read them.
Rane, Support
Zach S 10:26 PM - 2 December, 2008
We here at Rane don't have access to the uploaded files. We will need to wait for the Serato mods to take a look at it and chime in.
Serato, Forum Moderator
Nick M 1:39 AM - 3 December, 2008
Hi Luis,

The problem with your files is that they have an .mp3 audio stream. This, combined with an Xvid video codec inside an .avi container is generally not good news. I recommend re-encoding from the original source, using H.264 video, with .AAC audio.
Luisinthemix 3:50 PM - 4 December, 2008
what converter can I use? The HandBrake doesn't read the files.
Rane, Support
Zach S 6:17 PM - 4 December, 2008
Luis,

Please email me one of your videos so I can have a go at it.
Also send a link to this thread.

zachs@rane.com
Serato, Forum Moderator
Nick M 9:42 PM - 4 December, 2008
Alternatively, the newest version of Handbrake should be able to do this for you Luis.
V.0.9.3 read and converted your uploaded file successfully.