It has probably been moved here: www.serato.com

Now that we are experiencing a larger volume of traffic in the ITCH area, we will be moving all the ITCH help threads to the ITCH help area.


That way, our support people can track the help threads easier, and make sure each person receives support in a timely manner.

So, if you want to discuss ITCH in general / DJing / Feature suggestion etc, continue posting in ITCH general discussion. If you are after specific help / support with your ITCH product, post in ITCH help.
(www.serato.com).

Regards,

Serato Support Team

That section has a LOT of threads!

I was hoping after seeing demos on Utube this would be a plug and play item, but it's not. From Serato web site I see this software/hardware DJ solution is still WIP work in progress, and it looks like it will not work with my new aliminum MackBook 13". I plug it in the software sees the hardware on my computer I can load audio to the virtual tables but do not get the audio waveform and my I tunes library was all ingested MP3 and most files have an AAC extension which is supposed to be supported. So besides not getting the audio WFM display I get no output from the device. As far as set up info the manual blows. The two places I checked on my computer to see if it's a configuration problem didn't help, under System Preferences/Audio I see the VCI-300 listed but it says Idle, what does that mean? The other place I checked was Applications/Utilities/Audio Midi setup, when I look at audio setup what should the settings be there, if I select VCI-300 the audio in/out controls go dim and the volume setting go down to 0 which may explai why I get nothing out of this babby. I have another program called Djay which works with VCI-100 so maybe I'll give up on this Itch and try that unit instead, but it just doesn't look as cool. I f you have any info or pointer to give I would appreciate it if not I will be returning this for an exchange for something that works.

- double post-

Hi brh4755@aol.com ,

The new aluminum macbooks have a change in them, which requires a newer build of ITCH. Follow this link to the Public beta area: www.serato.com and use the latest build of 1.0.4

See how you go. If you need help, follow the instructions above, don't post in here please :)